Embedded Education It Support Specialist

Centorrino-Technologies-1; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible workplace culture

4 weeks annual leave + bonus week

Familiarisation trips

Discounted travel products for family

Career development opportunities

Wellbeing Employee Assistance Program

Job summary

APT Travel Group is seeking a proactive Trade Support Specialist to join our Sales team and support our travel agent partners. You will own complex booking enquiries, manage escalations and collaborate with Reservations, Operations, Air, and Product to deliver seamless outcomes.

The ideal candidate has experience in travel, reservations or customer service, strong communication and relationship-building skills, and a commercial mindset to protect revenue and reduce cancellations.

Qualifications

• A qualification in Business, Sales or Tourism is preferred.
• Experience in travel, reservations, sales support or customer service.
• Knowledge of travel booking processes and the travel agency network.
• Excellent communication and relationship-building skills.
• Commercial mindset balancing customer, partner and business needs.
• Strong organisation skills, attention to detail and the ability to manage competing priorities.

Responsibilities

• Take ownership of complex booking enquiries and escalations through to resolution.
• Partner with Reservations, Operations, Air, Product and other teams to deliver seamless outcomes.
• Provide exceptional support to trade partners and key accounts when challenges arise.
• Identify opportunities to retain bookings, minimise cancellations and protect revenue.
• Contribute ideas and improvements that enhance processes and the overall partner experience.

Skills

Communication

Relationship building

Travel industry experience

Sales support

Organization skills

Customer service

Education

Business/Sales/Tourism qualification

Tools

Salesforce

Oxygen Reservations

Sabre

Job description

Trade Support Specialist

At APT Travel Group, we’re passionate about delivering unforgettable travel experiences. We’re looking for a proactive and solutions-focused Trade Support Specialist to join our Sales team and support our valued travel agent partners.

In this role, you’ll be the key point of contact for managing complex booking enquiries and escalations, working closely with our Business Development Managers and internal teams to find practical, commercially minded solutions. Your ability to navigate challenges, build strong relationships and deliver positive outcomes will help support our trade partners, enhance the customer experience and protect valuable bookings.

About the role

As an extension of our Sales team, you’ll:

• Take ownership of complex booking enquiries and escalations through to resolution.
• Partner with Reservations, Operations, Air, Product and other teams to deliver seamless outcomes.
• Provide exceptional support to trade partners and key accounts when challenges arise.
• Identify opportunities to retain bookings, minimise cancellations and protect revenue.
• Contribute ideas and improvements that enhance processes and the overall partner experience.

About you

You’ll be a natural problem solver who thrives in a fast-paced environment and enjoys building strong relationships with both internal and external stakeholders. You will bring:

• A qualification in Business, Sales or Tourism is preferred, but not essential
• Experience in travel, reservations, sales support or customer service.
• A strong understanding of travel booking processes and the travel agency network.
• Excellent communication and relationship-building skills.
• A commercial mindset with the ability to balance customer, partner and business needs.
• Strong organisation skills, attention to detail and the ability to manage competing priorities.
• Experience with Salesforce, Oxygen Reservations or Sabre will be highly regarded.

What we offer

• Flexible workplace culture
• 4 weeks annual leave per year plus a bonus week if requirements are met
• Experience our global products first hand on familiarisation trips
• Discounted travel products for family and friends
• Career development opportunities within the entire ATG group
• Dedicated wellbeing Employee Assistance Program, available to all staff

At Energy Power Systems Australia (EPSA), our team members work together to design, deliver and support the sustainable power solutions industries depend on.