Trade Sales & Customer Success Specialist

Lawrence & Hanson; Greater Shepparton; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

No weekend work

Training & development

Inclusive culture

Paid volunteer day

Profit share program

Employee discounts

Job summary

Lawrence & Hanson, a leading electrical wholesaler in Australia, is seeking a customer‑focused team member to join the branch frontline. You will assist customers at the counter, on the phone, and via email, ensuring accurate product selection and timely quotes.

Training is provided to help you guide customers to the right products. You will build strong relationships with customers and suppliers, keep the branch organized, and contribute to a fast‑paced, social team environment.

Qualifications

• Experience in trade sales, retail, hospitality, or any customer-facing role.
• A natural problem solver who enjoys finding solutions.
• Comfortable with tech and familiar with Microsoft Office.

Responsibilities

• Assist customers at the counter, over the phone, and via email.
• Prepare quotes and guide customers to the right products (training provided).
• Build strong relationships with customers and suppliers.
• Keep the branch organized and presentable; support team to run smoothly.

Skills

Customer service

Problem solving

Team player

Tech-savvy

Tools

Microsoft Office

Job description

Lawrence & Hanson, a leading electrical wholesaler in Australia, is seeking a customer‑focused team member to join the branch frontline. You will assist customers at the counter, on the phone, and via email, ensuring accurate product selection and timely quotes.

Training is provided to help you guide customers to the right products. You will build strong relationships with customers and suppliers, keep the branch organized, and contribute to a fast‑paced, social team environment.