Frontline Trade Sales & Customer Solutions Specialist

Lawrence & Hanson; Gladstone Regional; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

No weekend work

Training & development

Inclusive culture

Paid volunteer day

Profit share

Employee discounts

Opportunities to work around Australia

Sustainability focus

Job summary

Lawrence & Hanson is Australia’s trusted electrical wholesaler with 150+ branches nationwide. This frontline role supports customers across counter, phone and email, ensuring the right products are delivered on time and in full.

Join a team that values value, reliability and flexibility, offers paid training, staff discounts, and opportunities to move around Australia. No weekend work and a supportive, inclusive culture await.

Qualifications

• Experience in trade sales, retail, hospitality, or any customer-facing role.
• A natural problem solver who enjoys finding solutions.
• Comfortable with tech and familiar with Microsoft Office.
• Positive, energetic, and team-oriented.
• Organised, proactive, and eager to learn.

Responsibilities

• Helping customers at the counter, over the phone, and via email.
• Preparing quotes and guiding customers to the right products (training provided).
• Building strong relationships with customers and suppliers.
• Keeping the branch organised, stocked, and looking great.
• Pitching in across the team to keep things running smoothly.

Skills

Customer service

Trade sales

Problem solving

Tech savviness

MS Office

Tools

Microsoft Office

Job description

Lawrence & Hanson is Australia’s trusted electrical wholesaler with 150+ branches nationwide. This frontline role supports customers across counter, phone and email, ensuring the right products are delivered on time and in full.

Join a team that values value, reliability and flexibility, offers paid training, staff discounts, and opportunities to move around Australia. No weekend work and a supportive, inclusive culture await.