Trade Sales & Customer Solutions Specialist

L&H Group; Australia; Remote; AUD 45,000 - 65,000; Full time

Benefits offered by this job

No weekend work

Training & Development

Inclusive culture

Volunteer day

Profit share

Employee discounts

National opportunities

Sustainability focus

Job summary

Lawrence & Hanson is Australia’s leading electrical wholesaler with 150+ branches nationwide. Reporting to the Branch Manager, this is a hands-on customer service and sales role focused on delivering an exceptional experience at every interaction.

You’ll be the friendly face at the trade counter, the helpful voice on the phone, and the professional reply via email—ensuring customers get the right products on time and in full.

Qualifications

• Experience in trade sales, retail, hospitality, or any customer-facing role.
• A natural problem solver who enjoys finding solutions.
• Comfortable with tech and familiar with Microsoft Office
• Positive, energetic, and team-oriented.
• Organised, proactive, and eager to learn.
• Looking for a role that’s fast-paced, social, and full of reward.

Responsibilities

• Helping customers at the counter, over the phone, and via email
• Preparing quotes and guiding customers to the right products (training provided)
• Building strong relationships with customers and suppliers
• Keeping the branch organised, stocked, and looking great
• Pitching in across the team to keep things running smoothly

Skills

Experience in trade sales or retail

Customer service oriented

Problem solving

MS Office / Microsoft Office

Team player

Organised & proactive

Tools

Microsoft Office

Job description

Lawrence & Hanson is Australia’s leading electrical wholesaler with 150+ branches nationwide. Reporting to the Branch Manager, this is a hands-on customer service and sales role focused on delivering an exceptional experience at every interaction.

You’ll be the friendly face at the trade counter, the helpful voice on the phone, and the professional reply via email—ensuring customers get the right products on time and in full.