Trade & Partnerships Manager: Group Sales & Tourism

Sydney Zoo; Toowoomba Regional; On-site; AUD 90,000 - 130,000; Full time

Job summary

Sydney Zoo in Western Sydney is seeking a Trade Manager to drive commercial growth through trade, group sales and partnerships while coordinating reservations and visitor planning. You will liaise with Group Sales, Operations and Visitor Experience to deliver seamless group experiences and manage trade relationships.

The role requires strong pricing, forecasting and revenue management skills, along with excellent communication and leadership abilities to lead the reservations team and handle

Qualifications

• Tertiary qualifications in Business, Marketing, Tourism, Hospitality or related discipline, or equivalent industry experience.
• Minimum 5 years' experience in tourism, reservations, trade sales, group operations or related commercial roles.
• Demonstrated experience working across business units and interdepartmentally at various levels and touchpoints.
• Strong understanding of inbound tourism, group travel and trade distribution channels.
• Experience in managing stakeholder relationships.
• Commercial acumen with experience in pricing, forecasting and revenue management.
• Exceptional interpersonal, communication and negotiation skills.
• Excellent organisational and project coordination abilities.
• Experience using reservations, ticketing or booking management systems.
• Strong reporting, analytical and problem-solving capabilities.
• High level of computer literacy including CRM, booking systems and Microsoft Office applications.
• Understanding of Workplace Health and Safety responsibilities.
• Paid Working with Children Check.

Responsibilities

• Drive commercial growth through trade, group sales and tourism partnerships while overseeing reservations, group bookings and visitor planning.
• Act as liaison between Group Sales, Operations and Visitor Experience to ensure seamless delivery of group experiences and partnerships.
• Provide pricing, contract oversight and operational responsibility for reservations, group coordination and customer service delivery.
• Lead and develop the Reservations/Group teams and respond to reactive sales enquiries (groups, events and partners such as hotels).

Skills

Interpersonal skills

Negotiation

Communication

Organisational

Project coordination

Stakeholder management

CRM knowledge

Microsoft Office

Education

Bachelor's degree in Business/Marketing/Tourism or related discipline

Tools

CRM software

Booking/treservation systems

Rezdy

Job description

Sydney Zoo in Western Sydney is seeking a Trade Manager to drive commercial growth through trade, group sales and partnerships while coordinating reservations and visitor planning. You will liaise with Group Sales, Operations and Visitor Experience to deliver seamless group experiences and manage trade relationships.

The role requires strong pricing, forecasting and revenue management skills, along with excellent communication and leadership abilities to lead the reservations team and handle