Trade Operations Supervisor — Retail Hardware

Metcash Trading Limited; Pambula; On-site; AUD 65,000 - 85,000; Full time

Job summary

Mitre 10 in Pambula is seeking an experienced Trade Supervisor to oversee day-to-day trade sales operations and the team. This full-time role involves rostering, inventory control, safety, and developing staff while delivering strong customer service in a fast-paced environment.

Reporting to the Trade team Manager, you will balance operational priorities with commercial outcomes and support recruitment and training of new team members.

Qualifications

• Retail, trade, hardware or building supplies supervisory experience.
• Hands-on leadership style with ability to support and develop team members.
• Experience rostering, operational processes and inventory.
• Ability to balance customer service, operations and commercial outcomes.
• Strong problem-solving and decision-making skills.
• Excellent communication and relationship-building abilities.
• Trade sales or building supplies experience desirable; transport/logistics experience helpful.

Responsibilities

• Supervise the day-to-day sales and operations of the trade department.
• Support trade sales performance while delivering exceptional customer service.
• Prepare team rosters and oversee workforce planning.
• Coach and develop team members to build capability and performance.
• Oversee inventory management, stock accuracy and stock flow processes.
• Promote safe work practices and contribute to a positive safety culture.
• Support recruitment, onboarding and training of new team members.

Skills

Supervisory experience

Roster management

Inventory management

Customer service

Problem solving

Communication

Team development

Transport/logistics

Forklift licence

Tools

Forklift

Job description

Mitre 10 in Pambula is seeking an experienced Trade Supervisor to oversee day-to-day trade sales operations and the team. This full-time role involves rostering, inventory control, safety, and developing staff while delivering strong customer service in a fast-paced environment.

Reporting to the Trade team Manager, you will balance operational priorities with commercial outcomes and support recruitment and training of new team members.