Trade & Group Partnerships Manager

Sydney Zoo; New South Wales; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free annual flu vaccinations

Workplace massages

Quarterly staff BBQs

Training opportunities

Fundraising events

Job summary

Sydney Zoo in Western Sydney seeks a Trade Manager to grow group sales, inbound tourism partnerships and manage reservations. You will lead pricing, contracts and line up education and corporate visitation opportunities while coordinating with Group Sales, Operations and Visitor Experience.

The role demands stakeholder management, strong negotiation skills and a proven track record in tourism or related commercial roles, with a focus on delivering exceptional visitor experiences.

Qualifications

• Tertiary qualifications in Business, Marketing, Tourism, Hospitality, or equivalent experience.
• Minimum 5 years' experience in tourism, reservations, trade sales, or related roles.
• Experience with stakeholder relationships and revenue management.

Responsibilities

• Drive commercial growth through trade, group sales, and tourism partnerships.
• Oversee reservations, group bookings, and visitor planning functions.
• Liaise between Group Sales, Operations and Visitor Experience teams to ensure seamless delivery.
• Manage pricing, contracts and customer service delivery.

Skills

Interpersonal skills

Negotiation

Communication

Analytical skills

CRM systems

Microsoft Office

Stakeholder management

Education

Bachelor's degree in Business, Marketing, Tourism, Hospitality or related

Tools

Rezdy

Booking systems

CRM

Job description

Sydney Zoo in Western Sydney seeks a Trade Manager to grow group sales, inbound tourism partnerships and manage reservations. You will lead pricing, contracts and line up education and corporate visitation opportunities while coordinating with Group Sales, Operations and Visitor Experience.

The role demands stakeholder management, strong negotiation skills and a proven track record in tourism or related commercial roles, with a focus on delivering exceptional visitor experiences.