Trade Counter Sales Pro – Customer Focus & Growth

Lawrence & Hanson; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

No weekend work

Training & development

Inclusive culture

Volunteer day

Profit sharing

Employee discounts

Nationwide opportunities

Job summary

Lawrence & Hanson in Sydney is seeking a friendly, hands-on customer service and sales assistant to be the frontline face at the trade counter, answer calls and emails, and ensure customers receive the right products on time and in full.

You’ll develop product knowledge through training, build strong supplier relationships, keep the branch organized, and enjoy a supportive team culture with no weekend work and ongoing development opportunities.

Qualifications

• Experience in trade sales, retail, hospitality, or any customer-facing role.
• Natural problem solver who enjoys finding solutions.
• Comfortable with tech and familiar with Microsoft Office.
• Positive, energetic, and team-oriented.
• Organised, proactive, and eager to learn.
• Looking for a role that’s fast-paced, social, and rewarding.

Responsibilities

• Helping customers at the counter, over the phone, and via email.
• Preparing quotes and guiding customers to the right products (training provided).
• Building strong relationships with customers and suppliers.
• Keeping the branch organised, stocked, and looking great.
• Pitching in across the team to keep things running smoothly.

Skills

Customer-focused

Communication skills

Tech-savvy

Team player

Tools

Microsoft Office

Job description

Lawrence & Hanson in Sydney is seeking a friendly, hands-on customer service and sales assistant to be the frontline face at the trade counter, answer calls and emails, and ensure customers receive the right products on time and in full.

You’ll develop product knowledge through training, build strong supplier relationships, keep the branch organized, and enjoy a supportive team culture with no weekend work and ongoing development opportunities.