Trade Counter Specialist: Customer‑Focused Sales

Lawrence & Hanson; Melbourne; On-site; AUD 48,000 - 65,000; Full time

Benefits offered by this job

No weekend work

Training & development

Inclusive culture

Paid volunteer day

Profit share program

Employee discounts

Work across Australia

Sustainability focus

Job summary

Lawrence & Hanson is seeking a hands-on Customer Service and Sales Specialist in Melbourne to be the friendly face at the trade counter, assist customers by phone and email, and ensure timely delivery of the right products. You will play a key role in delivering value with a positive, can-do attitude.

The role offers training, a supportive team, and opportunities across Australia. No weekend work, with focus on service excellence and career growth within our electrical wholesaler network.

Qualifications

• Experience in trade sales, retail, hospitality, or any customer-facing role.
• Natural problem solver who enjoys finding solutions.
• Comfortable with tech and familiar with Microsoft Office.

Responsibilities

• Helping customers at the counter, over the phone, and via email.
• Preparing quotes and guiding customers to the right products (training provided).
• Building strong relationships with customers and suppliers.
• Keeping the branch organised, stocked, and looking great.
• Pitching in across the team to keep things running smoothly.

Skills

Customer service

Problem solving

Communication

Teamwork

Organised

Tech savvy

Tools

Microsoft Office

Job description

Lawrence & Hanson is seeking a hands-on Customer Service and Sales Specialist in Melbourne to be the friendly face at the trade counter, assist customers by phone and email, and ensure timely delivery of the right products. You will play a key role in delivering value with a positive, can-do attitude.

The role offers training, a supportive team, and opportunities across Australia. No weekend work, with focus on service excellence and career growth within our electrical wholesaler network.