Trade Assistant

dormakaba Australia & New Zealand; City of Brisbane; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Access to discounted Health Insurance

Peer to Peer Recognition via AAA Nomin

Wellbeing Committee focusing on Mental

WhereFit membership offering discounts

Job summary

dormakaba is a global leader in smart access solutions, delivering maintenance, repair, and servicing for customer equipment at sites across Australia.

We are seeking a hands-on Trade Assistant to support our Service Technicians, ensuring work is completed safely, efficiently, and to a high standard. You will contribute to exceptional customer experiences and help uphold our safety and quality commitments.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail and ability to follow instructions.
• Mechanical aptitude with knowledge of mechanical systems or basic electronics.
• Commitment to health, safety and quality standards.
• Ability to work independently and as part of a team.
• Current driver’s licence and forklift licence.

Responsibilities

• Assist Service Technicians with preventative maintenance, repairs, and servicing of customer equipment.
• Support the delivery of high-quality service across customer sites.
• Communicate customer feedback, technical issues, and opportunities to Service and Sales teams.
• Maintain safe work practices and comply with health and safety requirements.
• Contribute to a positive team culture through professional interactions with colleagues and customers.

Skills

Strong communication

Attention to detail

Mechanical aptitude

Health & safety awareness

Teamwork

Tools

Driver's licence

Forklift licence

Job description

Position Overview

dormakaba is a global leader in smart access solutions, helping people move safely and securely through the spaces where they live, work, learn, and travel. Our portfolio includes automatic doors, digital locks, keyless entry systems, and advanced access control technologies.

Position Overview

dormakaba is a global leader in smart access solutions, helping people move safely and securely through the spaces where they live, work, learn, and travel. Our portfolio includes automatic doors, digital locks, keyless entry systems, and advanced access control technologies.

We are seeking a hands‑on and motivated Trade Assistant to support our Service Technicians in delivering maintenance, repair, and servicing solutions for customer equipment.

This role plays a key part in ensuring work is completed safely, efficiently, and to a high standard. You will assist with on‑site service activities while contributing to exceptional customer experiences and long‑term customer satisfaction.

What You Will Do

• Assist Service Technicians with preventative maintenance, repairs, and servicing of customer equipment.
• Support the delivery of high‑quality service while working across customer sites.
• Communicate customer feedback, technical issues, and potential business opportunities to Service and Sales teams.
• Maintain safe work practices and comply with company health and safety requirements.
• Contribute to a positive and collaborative team culture through professional interactions with colleagues and customers.

What We Require

• Strong communication and interpersonal skills.
• Excellent attention to detail and the ability to follow instructions.
• Mechanical aptitude, with experience or knowledge of mechanical systems and/or basic electronics highly regarded.
• A strong commitment to workplace health, safety, and quality standards.
• Ability to work effectively both independently and as part of a team.
• Current driver's licence & forklift licence.

What We Prefer

• Working with Children Check (or willingness to obtain one).
• Current Police Check (or willingness to obtain one).
• Comfortable working at heights and currently hold, or are willing to obtain, the required height safety certification.
• Flexibility to work overtime and afternoon shifts when required

What We Offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who We Are

We are at the heart of every place that matters. From automatic doors to cloud‑based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.