Service Technician

dormakaba Australia & New Zealand; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Fully Maintained Company Vehicle

Mobile Phone

iPad

Discounted Health Insurance

AAA Nominations and awards

Wellbeing Committee

WhereFit membership

Job summary

dormakaba Australia & New Zealand is seeking a Service Technician based from Moorebank to service and maintain automatic door systems across Sydney. This entry‑level role is ideal for someone with a trade background eager to learn, with extensive on‑the‑job training provided by experienced technicians.

You will work safely, complete service reports on an iPad, and deliver strong customer service while representing the company on client sites across the region.

Qualifications

• Current Australian Driver's Licence.
• Strong customer service and communication skills.
• Mechanical aptitude with basic electrical understanding.
• Confidence using tablets, mobile technology and digital systems.
• A safety-first mindset and strong attention to detail.
• Police Check.

Responsibilities

• Servicing and maintenance on automatic door systems.
• Complete service reports, customer documentation and inventory transactions using an iPad.
• Manage vehicle stock and maintain accurate records.
• Deliver exceptional customer service while representing dormakaba onsite.
• Work safely and in accordance with company procedures and compliance requirements.
• Collaborate with fellow technicians, schedulers and field managers to deliver outcomes.

Skills

Customer service

Mechanical aptitude

Electrical understanding

Driver's license

Safety‑conscious

Communication

Tools

iPad

Digital systems

Job description

Position Overview

We are seeking a Service Technician to join our team based from Moorebank. This role is ideal for an entry-level technician, someone with a trade background looking for a change, or an individual with transferable mechanical and electrical skills who is eager to learn. You'll receive extensive training while working alongside experienced technicians maintaining and servicing automatic door systems across Sydney.

What You Will Do

• Servicing and maintenance on automatic door systems.
• Complete service reports, customer documentation and inventory transactions using an iPad.
• Manage vehicle stock and maintain accurate records.
• Deliver exceptional customer service while representing dormakaba onsite.
• Work safely and in accordance with company procedures and compliance requirements.
• Collaborate with fellow technicians, schedulers and field managers to deliver outcomes.

What We Require

• Current Australian Driver's Licence.
• Strong customer service and communication skills.
• Mechanical aptitude and basic electrical understanding.
• Confidence using tablets, mobile technology and digital systems.
• A safety-first mindset and strong attention to detail.
• Police Check

What We Prefer

• Mechanical or electrical trade experience or
• Working at Heights, EWP, Scissor Lift or Forklift- or willingness to acquire
• Working With Children Check. – or willingness to acquire

What We Offer

• Fully Maintained Company Vehicle, Mobile Phone, iPad
• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who We Are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.