Townsville Heavy Vehicle Workshop Manager

Brown and Hurley; Townsville City; On-site; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Company vehicle and fuel card

Job summary

Brown and Hurley is seeking a motivated Service Manager to lead our Townsville Service Department. This permanent, full-time role oversees a 1,700m² workshop with 22 bays and three pits, driving day-to-day operations, profitability, and customer relationships.

You will coach technicians and advisors, manage workflow and KPIs, ensure OEM standards, and maintain a safe workshop. Strong leadership and a truck/heavy-vehicle background are essential.

Qualifications

• Proven success as a Service Manager or similar leadership role.
• Experience within a truck, heavy vehicle, agricultural or automotive dealership.
• Trade qualification as a Truck Mechanic or similar mechanical trade.
• Strong leadership and people management skills.
• Excellent customer service, communication and relationship-building abilities.
• Strong organisational and time management skills.
• Sound understanding of workshop KPI management, labour recovery and profitability.
• Knowledge of Kenworth and DAF trucks (preferred).
• EQUIP knowledge (preferred).

Responsibilities

• Lead, coach and develop Technicians, Apprentices and Service Advisors.
• Ensure exceptional customer service standards are maintained.
• Create and maintain strong customer and supplier relationships.
• Manage workshop workflow, productivity and labour recovery.
• Monitor WIP, profitability and key performance indicators.
• Achieve departmental goals within budget.
• Ensure repairs are completed to OEM standards.
• Maintain a safe, compliant and productive workshop environment.
• Control staffing levels, schedules and resource allocation.
• Visit customers and suppliers regularly.
• Manage warranty processes and departmental administration.

Skills

Leadership

People management

Customer service

Communication

Organisational skills

Workshop KPI management

Profitability

Staffing management

Safety & compliance

Education

Truck Mechanic trade qualification

Tools

EQUIP knowledge

Vehicle workshop tools

Job description

Brown and Hurley is seeking a motivated Service Manager to lead our Townsville Service Department. This permanent, full-time role oversees a 1,700m² workshop with 22 bays and three pits, driving day-to-day operations, profitability, and customer relationships.

You will coach technicians and advisors, manage workflow and KPIs, ensure OEM standards, and maintain a safe workshop. Strong leadership and a truck/heavy-vehicle background are essential.