Tow Truck Operator / Tow Truck Driver

My NRMA; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Tow Training program

NRMA Towing Centre experience

Travel discounts on cruises and NRMA’s

Job summary

My NRMA is seeking a Tow Truck Operator to support members across Australia, providing towing assistance and frontline service without emergency response. The role focuses on getting members back on the road safely.

The day-to-day includes responding to calls, loading and transporting vehicles, representing the NRMA brand with a customer-first approach, and maintaining equipment. Based at Prestons depot with daily truck pickup.

Qualifications

• Must have a full valid NSW Medium Rigid Driver’s License (or higher).
• Must have a Tow Truck Driver’s Certificate or be eligible to obtain one prior to commencement.
• Minimum 12 months’ truck driving experience.
• Flexibility to work on a rotating roster over a 7-day week (including public holidays) – 12-hour shifts.

Responsibilities

• Respond to road service calls, load, transport and unload vehicles in a professional manner while following road rules.
• Represent the NRMA brand by understanding customer needs and delivering customer-first service solutions.
• Analyse vehicle breakdown position to determine the best action to recover and transport the vehicle safely.
• Maintain clear communication with members to ensure safety and excellent service during recovery.
• Keep tools, uniforms and equipment in good condition and participate in team activities to improve operations.

Skills

Customer service

Communication

Team player

Flexibility

Safety awareness

Education

NSW Medium Rigid Driver’s License

Tow Truck Driver’s Certificate

12 months truck driving experience

Job description

Company Description

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, harbour transport, and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.

Job Description

• Are you passionate about helping others and eager to find a role where you have shift flexibility?


• Industry-leading Tow Training program includes full training and support to obtain your Tow Truck Certificate.


• Be a part of a team that’s been named most satisfied customer for Roadside Assistance

What You'll Do

NRMA Tow Truck Operators play an important role in supporting our members across Australia by helping to keep them safe and moving. You will be on the frontline providing towing assistance while creating memorable member experiences. No accident scene response is required in this role. Instead, you’ll focus on helping our members get safely back on the road.

A day in the life of includes:

• Responding to road service calls, loading, transportingand unloading vehicles.Doing so inin a professional manner while adhering to all road rules.


• Helping to represent the NRMA brandby understanding the needs of the customer and demonstrating customer-first service solutions.


• Utilising your towing and transportation expertise toanalyse the vehicle breakdown position and identify the most appropriate action to recover, secure and transport the vehicle according with safety standards and tow truck regulations.


• Ensure clear and appropriate communication with members, ensuring member safety and excellent customer service at all stages during the recovery process.


• Maintain tools, uniforms and equipmentso that presentation is kept to a high standard and in a serviceable condition.


• Actively contribute to working groups, toolbox talks, trialsand committees to enhance operations.


• Check out a video of the day in the life of an NRMA towie below!

What You’ll Bring

• A full valid NSW Medium Rigid Driver’sLicense(or higher)


• A valid Tow Truck Driver’s Certificateorbe eligible to obtain one prior to commencement.


• Minimum 12 months’ truck driving experience


• Flexibility to work on a rotatingrosterover a7-dayweek (including public holidays) – for 12-hourshifts between 6am – 8:00pm.


• Exceptional customer serviceskills anddemonstratedexperienceto workeffectively across diverse communities.


• Knowledge and understanding of safe work practices with the ability to follow safe work procedures to ensure the highest level of safety is maintained.


• Excellent communicationand active listening skills.


• A strong team player with a flexible and robust attitude,together with a positive mindset.


• An ability to adapt to changeand work within new and changingparameters.


• A passion fortransportation,cars ortruckingand/or relevantexperience in the industryis desirable.

This position will be based out of our Prestons depot and you will be required to pick up and drop off your tow truck from this location daily.

What’s in it for You

• Industry-leading Tow Training program at the new NRMA Towing Centre for Excellence including full training and support to obtain your Tow Truck Certificate.


• Full training and support provided at the NRMA Towing Centre, including ride-along coaching with experienced drivers.


• Progressive flexibility, leave and well-being benefits to balance all of life's priorities


• Travel discounts oncruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.


• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more


• Discounts on a range of NRMA personal insurance products including car, home & travel


• Grow, progress or relocate your career and move around the NRMA Group or different locations with us

Know Your Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team

Additional Information

Shortlisted applicants will be invited to complete a phone interview, please monitor your email inbox including junk mail.

If you have been referred, don’t forget to note this in your application. If you have applied for this position within the last 6 months, you don’t need to reapply – your application will be assessed, and we will be in touch if your application is shortlisted further.

Please note: an offer for this role will be subject to successful pre-employment checks including reference checks, pre-employment medical assessments and a National Police Check. A Driving History check will be requested prior to the interview stage and must pass NRMA’s Driving History requirements for this position.