Tool Store Lead: Growth, Coaching & Customer Excellence

Total Tools; Grafton; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Flexible rosters

Ongoing product training

Job summary

Total Tools Grafton is seeking a Full Time Assistant Store Manager who loves tools and trades. You will support the Store Manager to lead a dynamic store team, drive customer service, and deliver sales targets while shaping a productive work environment.

You will coach and develop staff, ensure safety, maintain VM standards, and contribute to growth. The role suits experienced retail leaders with a passion for results and team development.

Qualifications

• Sound experience in retail sales and leadership.
• Strong customer service focus.
• Ability to manage multiple priorities in a fast-paced team environment.
• Creative approach to Visual Merchandising.
• Excellent communication and interpersonal skills.
• Eye for detail with drive to deliver financial results.
• Self-motivated, proactive, with initiative.
• Comfortable with technology and computer literacy.
• Available for weekdays, weekends, and some public holiday work.

Responsibilities

• Coaching and developing your team’s knowledge, skills, and behaviours to ensure a successful store culture.
• Ensuring the health and safety of all team members, customers, and contractors within the store.
• Providing exceptional customer service and offering solutions.
• Developing a high-performance team capable of delivering sales targets and KPIs.

Skills

Retail leadership

Customer service

Communication

Interpersonal skills

Attention to detail

Self-motivation

Tech literacy

Availability

Tools

Computer literacy

Job description

Total Tools Grafton is seeking a Full Time Assistant Store Manager who loves tools and trades. You will support the Store Manager to lead a dynamic store team, drive customer service, and deliver sales targets while shaping a productive work environment.

You will coach and develop staff, ensure safety, maintain VM standards, and contribute to growth. The role suits experienced retail leaders with a passion for results and team development.