Boutique Manager

Chanel Inc.; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Wellbeing programs

Learning & development opportunities

Parental leave

Job summary

Chanel is recruiting a Fragrance & Beauty Boutique Manager to lead our Chadstone Fragrance and Beauty Boutique on a 12-month fixed-term contract. You will drive sales, coach a passionate team, and ensure Chanel standards on client experience, service flows, and operations.

This role requires strong luxury retail leadership, a talent for developing people, and the ability to work across trading hours. You will build client loyalty, partner with our learning team, and maintain an exceptional

Qualifications

• Experience leading luxury retail teams.
• Proven ability to drive sales and client experience.
• Able to work a roster covering trading hours.

Responsibilities

• Empower the team and foster a culture of learning.
• Coach in client experience, sales techniques, service flows, product knowledge.
• Maintain a strong relationship with our retail partner and uphold Chanel standards.
• Role model the Chanel service standards on the selling floor.
• Build and grow the boutique client base and loyalty through proactive engagement.

Skills

Luxury retail leadership

Team coaching

Sales acumen

Customer service excellence

Operations management

Roster management

Job description

Chanel is a world leader in creating, manufacturing, and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewelry, and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

We are currently recruiting a Fragrance & Beauty Boutique Manager to lead our successful Chadstone Fragrance and Beauty Boutique. This position will be a 12 month fixed term contract.

ABOUT THE ROLE

The Fragrance & Beauty Boutique Manager is responsible for leading an energetic and passionate team who are dedicated to creating experiences for our clients. Through a keen sense of business acumen, the Boutique Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market.

WHAT IMPACT YOU CAN CREATE AT CHANEL

As a Boutique Manager, you will drive sales, business growth, team development and an unforgettable client experience. You will ensure the boutique meets Chanel standards in every aspect, from client service to operations.

YOU ARE ENERGISED BY

Thinking 'outside the four walls' of the Boutique and considering the entire client experience across all touch points of Makeup, Fragrance and Skincare.

WHAT WILL YOU DO?

• Empower the team, provide feedback and show commitment to the growth and development of the team by creating a culture of learning.
• Partner with our learning team, provide coaching and mentoring in client experience, sales techniques, service flows, product knowledge & expertise.
• Create and continue a strong relationship with our retail partner, striving to achieve the best outcome for Chanel.
• Role model the Chanel service standards for client experience and lead by example on the selling floor.
• Create and maintain a client base for the boutique by pro-actively to recruiting and growing client loyalty.

WHAT YOU WILL BRING

• Demonstrated management experience preferably within a luxury or fast-moving environment.
• Strong leadership and people management capabilities
• Excellent planning, organizational, and problem-solving skills.
• Enthusiasm, energy, and motivation to lead a team to success.
• Open-mindedness to diversity and cultural differences along with the ability to work with team members and clients of diverse backgrounds.
• The ability to work across a roster that covers the trading hours of a retail boutique.

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills in luxury retail management and client service, through career planning resources, development through formal training programs (in-house and externally), coaching and more. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

• career planning resources
• development through formal training programs (in-house and externally)
• coaching
• wellbeing programs
• learning and development opportunities
• parental leave for all parents globally

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.