Fragrance & Beauty Boutique Manager

Chanel Inc.; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Wellbeing programmes

Career development opportunities

Parental leave

Job summary

Chanel is seeking a Fragrance & Beauty Boutique Manager to lead the Chadstone Fragrance and Beauty Boutique in Melbourne for a 12-month fixed term contract. You will drive sales, coach a passionate team, and ensure Chanel standards across client experience, service and operations.

You will build strong client relationships, partner with the learning team, and champion diversity and inclusion while covering trading hours.

Qualifications

• Demonstrated management experience within luxury or fast-moving environment.
• Strong leadership and people management capabilities.
• Excellent planning, organisational and problem-solving skills.
• Enthusiasm, energy and motivation to lead a team to success.
• Open-mindedness to diversity and cultural differences and the ability to work with diverse backgrounds.
• Ability to work across a roster covering the trading hours of a retail boutique.

Responsibilities

• Empower the team, provide feedback and foster a culture of learning.
• Partner with the learning team, coaching in client experience, sales techniques, service flows and product knowledge.
• Create and maintain a strong relationship with our retail partner, striving for the best outcome for Chanel.
• Role model Chanel service standards for client experience and lead by example on the selling floor.
• Proactively recruit and grow a loyal client base.

Skills

Management experience

Leadership

People management

Planning & organisation

Customer service

Job description

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people. We are currently recruiting a Fragrance & Beauty Boutique Manager to lead our successful Chadstone Fragrance and Beauty Boutique. This position will be a 12 month fixed term contract.

ABOUT THE ROLE

The Fragrance & Beauty Boutique Manager is responsible for leading an energetic and passionate team who are dedicated to creating experiences for our clients. Through a keen sense of business acumen, the Boutique Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market.

WHAT IMPACT YOU CAN CREATE AT CHANEL

As a Boutique Manager, you will drive sales, business growth, team development and an unforgettable client experience. You will ensure the boutique meets Chanel standards in every aspect, from client service to operations.

YOU ARE ENERGISED BY Thinking 'outside the four walls' of the Boutique and considering the entire client experience across all touch points of Makeup, Fragrance and Skincare.

WHAT WILL YOU DO?

• Empower the team, provide feedback and show commitment to the growth and development of the team by creating a culture of learning.
• Partner with our learning team, provide coaching and mentoring in client experience, sales techniques, service flows, product knowledge & expertise.
• Create and continue a strong relationship with our retail partner, striving to achieve the best outcome for Chanel.
• Role model the Chanel service standards for client experience and lead by example on the selling floor.
• Create and maintain a client base for the boutique by pro-actively to recruiting and growing client loyalty.

WHAT YOU WILL BRING

• Demonstrated management experience preferably within a luxury or fast-moving environment.
• Strong leadership and people management capabilities
• Excellent planning, organizational, and problem-solving skills.
• Enthusiasm, energy, and motivation to lead a team to success.
• Open-mindedness to diversity and cultural differences along with the ability to work with team members and clients of diverse backgrounds.
• The ability to work across a roster that covers the trading hours of a retail boutique.

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills in luxury retail management and client service, through career planning resources, development through formal training programs (in-house and externally), coaching and more. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process.

Our team is selected solely for their talents and capabilities.

We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.

Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.

At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.

It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.

This means everyone can grow, continue to be inspired and feel included, now and in the future.

The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.