Watches & Fine Jewellery Advisor

Chanel Inc.; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

CHANEL in Sydney is seeking a Timepiece and Fine Jewelry Specialist to deliver a luxury customer experience in our Market Street boutique. You will engage clients, translate their desires into Chanel recommendations, and elevate brand interactions with every touchpoint.

This 6-month fixed-term contract focuses on selling Chanel watches and fine jewelry, developing client relationships, providing after-sales care, and collaborating with boutique teams to enhance the overall client journey.

Qualifications

• Experience in luxury retail, preferably in jewelry.
• Commitment to learning in the Timepiece and Fine Jewelry categories.
• Strong presentation and interpersonal skills.
• GIA Certification or similar qualification advantageous.
• Knowledge and passion for Watches and Fine Jewelry.

Responsibilities

• Focus on customer recruitment and retention and build long-lasting relationships.
• Equip yourself with product knowledge and pursue ongoing learning.
• Provide after-sales service to customers and maintain high standards of care.
• Possess expertise in Fine Jewelry, High Jewelry, and Watches and perform quality checks and after-sales follow-up.
• Collaborate with boutique teams and other Watch and Fine Jewelry/Fashion boutiques to share expertise and encourage referrals.

Skills

Luxury retail knowledge

Customer service

Communication skills

Teamwork

Relationship building

Education

GIA Certification (advantageous)

Job description

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths, and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people.

We are currently recruiting a Watches and Fine Jewelry Advisor for our Market Street Watches and Fine Jewelry Boutique.

This role will showcase Chanel Watch and Fine Jewelry offering and work in client development across the category.

This will be a 6 month fixed term contract, with potential for extension.

ABOUT THE ROLE

The Timepiece and Fine Jewelry Specialist (TFJS) is responsible for providing a luxury customer experience to achieve the mission of the brand. You will be dedicated to engaging the Fashion and Watch and Timepiece and Fine Jewelry consumer of today and tomorrow, developing the relationship between client and brand and providing unsurpassed service to all our clients.

WHAT IMPACT CAN YOU CREATE AT CHANEL

As a Timepiece and Fine Jewelry Specialist, you will sell a style and a dream, building emotional connections with customers by understanding their needs, offering relevant recommendations, and inspiring them to discover the allure of Chanel Timepieces and Fine Jewelry. Your passion for luxury watches and fine jewelry and commitment to excellence will elevate the boutique’s reputation and enhance the overall customer experience.

YOU ARE ENERGISED BY

Providing the ultimate in luxury customer experience to both internal and external customers with a focus on customer recruitment and retention. Success in this role requires luxury timepieces and fine jewelry knowledge, excellent customer service skills, and the ability to thrive in a fast-paced, client-centric environment. You should enjoy building relationships, working collaboratively with a diverse team, and staying updated on industry trends and product offerings.

WHAT WILL YOU DO?

• Focus on customer recruitment and retention. Engage clients and build long lasting relationships with them that reflect the Chanel relational promise
• Equip yourself with expertise level of product knowledge while committing to personal development and continuous learning within the business and industry.
• Provide after-sales service to customers that further displays our commitment to excellence.
• Possess expertise in Fine Jewelry, High Jewelry and Watches and perform quality check and after sales follow up on the products.
• Work closely within the boutique and with other Watch and Fine Jewelry and Fashion boutiques for expertise enhancement and encourage referral activities.

WHAT YOU WILL BRING

• Previous retail working experience, with experience within the luxury or Jewelry industry preferred.
• Commitment to learning and development in the Timepiece and Fine Jewelry categories, but also across the wider Chanel business.
• Good presentation with excellent interpersonal, teamwork & communication skills.
• GIA Certification or similar qualification would be advantageous.
• Knowledge and excitement for the Watches and Fine Jewelry category, that is able to be passed on to the client.

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills in luxury retail and client service, through career planning resources, development through formal training programs (in-house and externally), coaching and more.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programs, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.