Tier 2 System Administrator Shift - TS/SCI with Poly

Leidos; Alice Springs; On-site; AUD 110,000 - 150,000; Full time

Job summary

Leidos in Alice Springs, Australia, seeks a Shift Tier 2 Hardware System Administrator to join the Incident and Service Request Response Team.

The role requires TS/SCI with Polygraph, a BA degree with 4–8 years of experience (Masters with 2–6 years acceptable), and the ability to pass US Government medical and psychological exams.

You will work 24x7 in a collaborative environment, handling hardware troubleshooting, maintenance planning, and coordination with operations and development teams.

Qualifications

• Requires TS/SCI with Polygraph and ability to obtain security clearances.
• BA/BS degree and 4–8 years of relevant experience; Masters with 2–6 years acceptable.
• Security+ certification.
• Proven hardware troubleshooting and system administration skills.
• Ability to work in a fast-paced, collaborative team environment.

Responsibilities

• Communicate with customers and technical components to understand incidents or service requests.
• Research problems using knowledge bases and logs.
• Perform hardware troubleshooting, repair, replacement and incident resolution.
• Ensure performance meets established standards.
• Facilitate technical communications between operations and development staff.
• Distribute defect reports and system data collected during investigations.
• Plan maintenance, upgrades and transitions of new systems.
• Analyze problems and implement corrective actions to return systems to service.
• Assist with property and asset management and ticket disposition in ServiceNow/HelpNow.

Skills

TS/SCI Clearance

Polygraph

BA/BS degree

Security+

Hardware troubleshooting

System administration

Collaborative team

Physical lifting 30 lbs

Education

BA/BS degree

Masters degree (optional)

Tools

ServiceNow

Job description

The Multi-Domain Solutions Group at Leidos currently has an opening for Shift Tier 2 Hardware System Administrator for our Incident and Service Request Response Team to support a client's requirements in a challenging, dynamic setting located in the Alice Springs, AUS.

The position requires an active TS/SCI with Polygraph security clearance and ability to pass US Government medical and psychological exams.

The Shift Tier 2 Hardware System Administrator receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 Hardware System Administrator will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to 24x7 operations.

Primary Responsibilities

• Communicate with customers and technical component's to fully understand the incident, service request or problem.
• Research problems by accessing internal and external knowledge databases.
• Perform hardware troubleshooting, repair, replacement and incident resolution.
• Ensure performance meets established Performance Requirement Standards.
• Facilitate technical communications between operations and development staff.
• Distribute defect reports and system data collected during anomaly investigations.
• Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
• Analyze customer problems and implement appropriate corrective action to initiate a repair, and return to service in the field.
• Assist with property and asset management.
• Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required Performance Requirements Standards and level of information details.

Basic Qualifications

• TS/SCI with Polygraph is required.
• BA degree and 4-8 years of prior relevant experience, Masters with 2-6 years of prior relevant experience or years of experience in lieu of degree.
• Security+.
• Proven computer hardware and system troubleshooting skills.
• System administration skills.
• Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
• Ability to work in a fast-paced, collaborative team environment.
• Ability to carry/lift 30 pounds of equipment.

Preferred Qualifications

• Working knowledge of ServiceNow/HelpNow.
• Experience with shift work supporting 24x7 mission operations.
• Experience in working with, collaborating with system users and customers.
• Ability to be flexible and quickly adapt to changing situations.
• Ability to demonstrate resourcefulness.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.