Ticketing Programs Lead

Adelaide Fringe; Adelaide; Hybrid; AUD 67,000 - 82,000; Full time

Job summary

Adelaide Fringe invites applications for a Full-time Fixed Term Ticketing Lead to oversee box office and program delivery.

Based in Adelaide, you will manage a small team, coordinate with partners and donors, and ensure accurate reporting of budgets and ticketing data. The role requires festival experience and the ability to work under pressure during peak periods.

Qualifications

• Demonstrated ticketing/box office leadership experience in festivals or venues.
• Experience supervising staff in fast-paced operations.
• Ability to manage multiple projects from planning to completion.
• Experience budgeting, tracking spend and reporting.
• Experience building relationships with external partners and donors.
• Strong analytical skills with proficiency in ticketing software, CRM, data tools and MS Office.
• Current Police clearance or willingness to obtain one.
• Desirable: familiarity with arts festivals and open-access formats.

Skills

Leadership experience

Analytical skills

Communication

Organisational planning

Budget management

Stakeholder relationships

Ticketing software knowledge

CRM systems

Data analysis tools

Office software proficiency

Education

Festival/Event management experience

Tools

Ticketing software

CRM systems

Data analysis tools

MS Office

Job description

Applications close: 20 Sep 2026 (Midnight Adelaide time)

REPORTS TO: Ticketing Manager

EMPLOYMENT: Full time (Fixed Term, FTE 38 Hours) 19 October 2026 to 30 June 2027

SALARY: $74,500 per annum (pro rata), plus 12% superannuation
ESSENTIAL / DESIRABLE CRITERIA

Education / Experience

• Demonstrated experience in a ticketing, box office or program delivery leadership role in festivals, events or venues, including familiarity with ticketing systems.
• Experience leading, supervising or developing staff in fast paced operational contexts.
• Proven ability to manage multiple projects at once, from planning through to completion.
• Experience managing a budget, including tracking spend and reporting on it.
• Experience building relationships with external partners, donors, community groups or media.
• Strong analytical skills and technical proficiency across ticketing software, CRM systems, data analysis tools and standard office software.
• Current Police clearance, or willingness to obtain one.
• Familiarity with the arts and entertainment industry, particularly festivals. (desirable)
• Experience in an open-access arts festival. (desirable)

Soft Skills and Personal Attributes

• Passionate, articulate and able to translate ideas into action.
• Self-reliant and self-motivated, with a high level of organisational planning and attention to detail.
• Excellent communicator across staff, artists, partners and customers.
• Able to cope with high pressure situations and competing deadlines.
• Patient, amiable and good humoured.

We strongly encourage applications from First Nations Peoples and welcome applications from those frommarginalisedgroups.

Due to the high volume of applications received we will only contact successful candidates.