Customer Experience Coordinator

Adelaide Fringe; Adelaide; Hybrid; AUD 61,000 - 75,000; Full time

Job summary

Adelaide Fringe is seeking a Customer Experience Coordinator to lead frontline teams during a seven‑day rotating roster around the festival period. The role is a full‑time fixed term position with a pro rata salary of AUD 68,042 per year, plus 12% superannuation.

Applicants should manage evenings, weekends and holidays, and coordinate accessibility support when required. Experience with ticketing systems and rostering tools will help drive smooth operations for festival activations and customer

Qualifications

• Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues.
• Experience leading teams of staff or volunteers in a fast-paced environment.
• Familiarity with ticketing systems (Red61 or similar).
• Strong computer literacy across Microsoft Office, Google Suite and digital tools.

Skills

Team leadership

Customer service

Calm under pressure

Excellent communication

Organization

Flexibility

Problem solving

Evenings/weekends

Tools

Red61 ticketing

Microsoft Office

Google Suite

Job description

Applications close: 20 Sep 2026 (Midnight Adelaide time)

POSITION: Customer Experience Coordinator

EMPLOYMENT: Full time (Fixed Term) – 7-day rotating roster during festival period
SALARY:$68,042 per annum (pro rata), plus 12% superannuatio

Education & Experience

• Demonstrated experience in a ticketing, box office or customer service leadership role in festivals, events or venues
• Experience leading teams of staff or volunteers in a fast-paced environment
• Familiarity with ticketing systems (Red61 or similar)
• Strong computer literacy across Microsoft Office, Google Suite and digital tools
• Ability to work evenings, weekends and public holidays across a 7-day rotating roster, particularly during the Adelaide Fringe festival period (Monday 8 February – Sunday 21 March), and potentially during Christmas activations
• Understanding of, or willingness to develop, accessible and inclusive customer service practices
• Desirable: Experience with rostering systems such as Employment Hero
• Desirable: Experience in an open-access arts festival
• Desirable: Experience supporting customers with accessibility or access needs

Soft Skills & Personal Attributes

• Confident, positive leader who motivates teams and sets the tone on shift
• Calm under pressure with strong problem-solving skills
• Excellent communicator with customer-first mindset
• Organised and detail focused while managing multiple priorities
• Flexible, approachable and collaborative

We strongly encourage applications from First Nations Peoples and welcome applications from those frommarginalisedgroups.

Due to the high volume of applications received we will only contact successful candidates.