Ticketing and Accreditation Manager

Royal Agricultural Society of NSW; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging options

Salary protection insurance

Novated lease options

Free onsite parking

Employee Assistance Program

Complimentary Sydney Royal Easter Show

Staff draws for Sydney Showground

Subsidised superannuation life保险

15% staff discount at onsite café

Staff engagement events

Access to Sydney Olympic Park employee

Job summary

Sydney Showground is seeking a highly organised Ticketing & Accreditation Manager to lead planning, delivery and continuous improvement of ticketing, accreditation and access control across a diverse events portfolio.

In this hands-on role you will manage ticket allocations, seating manifests, access permissions and reporting, work with event organisers, promoters, ticketing agents and suppliers, and drive customer experience from purchase to entry. This is a dynamic, event-driven role.

Qualifications

• 3+ years' experience in ticketing, accreditation, venue operations or event management.
• Understanding of crowd management and access control.
• Experience coordinating ticketing, accreditation, venue operations or event logistics.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities and meet deadlines.

Responsibilities

• Lead planning, delivery and continuous improvement of ticketing, accreditation and access control across diverse events.
• Oversee ticket allocations, seating manifests, access permissions and accreditation systems.
• Manage reporting, operational planning and event-day readiness with stakeholders.
• Drive customer experience from ticket purchase through event entry.
• Collaborate with ticketing providers, clients, security teams and internal teams.

Skills

Attention to detail

Stakeholder management

Communication

Problem solving

Organisational skills

Work under pressure

Education

Tertiary qualification in Venue Management or Event Management

Tools

Momentus Event Business Management System

AutoCAD

Event Draw

Ticketing software

Job description

Why work with us?

• Join the team behind one of Australia's leading event and entertainment destinations, Sydney Showground
• Play a key role in delivering ticketing and accreditation operations for major concerts, festivals, exhibitions, sporting events and public events
• Be the ticketing and accreditation subject matter expert for a diverse portfolio of events across Sydney Showground and ENGIE Stadium
• Work with leading promoters, event organisers, ticketing providers and industry partners
• Influence the customer experience from the moment a ticket is purchased through to event entry and access management
• Work in a fast-paced environment where no two events are the same
• Be part of a passionate team delivering world-class event experiences
• Flexible working environment with a strong commitment to work-life balance
• Salary packaging options
• Salary protection insurance
• Novated lease options
• Free onsite parking
• Generous Employee Assistance Program
• Complimentary Sydney Royal Easter Show tickets and meals
• Staff draws for Sydney Showground events
• Subsidised superannuation life insurance premiums
• 15% staff discount at onsite café
• Staff engagement events and wellbeing programs
• Access to Sydney Olympic Park employee membership program

About the Role…

Are you an experienced ticketing, accreditation or event operations professional looking to take ownership of a critical function within one of Australia's busiest event precincts?

Sydney Showground is seeking a highly organised and proactive Ticketing & Accreditation Manager to lead the planning, delivery and continuous improvement of ticketing, accreditation and access control operations across a diverse portfolio of events.

This role is responsible for the end-to-end management of ticketing and accreditation services for exhibitions, concerts, festivals, sporting events and major public events held across Sydney Showground and ENGIE Stadium. You will work closely with event organisers, promoters, ticketing agents, operational teams and external stakeholders to ensure safe, seamless and efficient access for patrons, exhibitors, contractors, workforce and authorised personnel.

From ticketing builds and accreditation planning through to event-day delivery and post-event reporting, you will play a key role in ensuring events operate smoothly while delivering an exceptional customer experience.

You will oversee ticket allocations, seating manifests, access permissions, accreditation systems, reporting, operational planning and event-day readiness, while managing relationships with ticketing providers, clients, security teams, contractors and internal stakeholders.

As the venue's ticketing and accreditation specialist, you will identify opportunities to improve systems, processes and customer outcomes while helping shape the future of event access and operational delivery at Sydney Showground.

This is a hands-on role suited to someone who enjoys working in a dynamic event environment, thrives under pressure and is comfortable working flexible, event-driven hours including evenings, weekends and public holidays when required.

About you…

You are a detail-oriented and solutions-focused professional with experience in ticketing, accreditation, venue operations or event delivery.

You enjoy working with people, solving operational challenges and coordinating multiple stakeholders to achieve successful outcomes. You take ownership of your work, communicate confidently and remain calm when managing competing priorities in fast-paced environments.

To be successful, you will demonstrate:

• Tertiary qualifications in Venue Management, Event Management or a related field
  Current Class C Driver's Licence
• Strong verbal and written communication skills
• Proven customer service and stakeholder management skills
• Understanding of Workplace Health and Safety requirements
• Experience coordinating ticketing, accreditation, venue operations or event logistics
• Strong organisational skills and exceptional attention to detail
• Ability to manage competing priorities and meet deadlines
• Confidence working independently and taking ownership of outcomes
• Ability to build productive relationships with clients, promoters, contractors, suppliers and internal teams
• Confidence using Microsoft Office Suite
• Experience with ticketing systems and event management software highly regarded

Desirable:

• 3+ years' experience in ticketing, accreditation, venue operations or event management
• Previous experience working on major events
• Understanding of crowd management, access control or front-of-house operations
• Experience using Momentus Event Business Management System, AutoCAD or
• Event Draw
• Experience using ticketing software
• Responsible Service of Alcohol competency certificate
• Senior First Aid certificate
• Fire Warden certification

About us…

Sydney Showground is one of Australia's leading event and entertainment precincts, delivering a diverse program of exhibitions, conferences, concerts, festivals, sporting events and major public events throughout the year.

Based in Sydney Olympic Park, Sydney Showground is home to the iconic Sydney Royal Easter Show and hosts some of the country's most recognised brands, venues and live experiences. As part of the Royal Agricultural Society of NSW (RAS), we are committed to creating exceptional event experiences while supporting the long-term success of the events industry.

Join our team and play a role in delivering unforgettable experiences at one of Australia's most dynamic event destinations.

We celebrate diversity, equity, and inclusion. Our commitment is to foster working environments that embrace everyone, ensuring fair and respectful treatment for all.

We actively encourage applications from Aboriginal and/or Torres Strait Islander peoples, veterans, individuals with disabilities, individuals of all gender identities, those in mature age and early careers, members of the LGBTIQA+ community, and individuals from diverse cultural backgrounds. Your unique perspective and experience are valued here.