Floor Manager

Sydney Showground; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free onsite parking

Salary packaging options

Salary protection insurance

Novated lease options

Employee Assistance Program

Complimentary Sydney Royal Easter Show

Staff draws for events

Subsidised life insurance premiums

15% staff discount at onsite café

Staff engagement events

Sydney Olympic Park membership access

Job summary

Sydney Showground is seeking a proactive Floor Manager to coordinate and oversee event delivery across our world-class venue precinct. You will be the primary on-site contact for clients, ensuring their requirements are met while upholding presentation, safety and service standards.

Join a fast-paced team that works with event organisers, contractors and internal stakeholders to manage venue operations, crowd management, ticketing and patron movement.

Qualifications

• Experience in venue operations or event delivery
• Strong customer service and stakeholder management
• Excellent communication and problem-solving skills
• Ability to manage multiple priorities and work under pressure
• Knowledge of health and safety in events

Responsibilities

• Coordinate and oversee delivery of events across the venue
• Act as primary on-site contact for clients during events
• Ensure venue presentation, safety and service delivery meets high standards
• Collaborate with clients, contractors and internal teams
• Identify and resolve operational issues and risks
• Maintain WHS standards and compliance
• Flexibility to work evenings, weekends and public holidays

Skills

Venue operations

Event delivery

Customer service

Stakeholder management

Communication

Problem solving

Education

Tertiary qualification in Venue Management or Event Management

Tools

Microsoft Office

Momentus/Ungerboeck system

Job description

Why work with us?

• Join the team behind one of Australia's leading event and entertainment destinations, Sydney Showground
• Play a key role in delivering exhibitions, concerts, festivals, sporting events and public events
• Be the primary on-site contact for clients during event delivery, ensuring exceptional service and operational outcomes
• Work closely with event organisers, contractors, emergency services and internal stakeholders
• Take ownership of venue presentation, crowd management, ticketing, signage and event operations
• Enjoy a fast-paced environment where no two events are the same
• Be part of a passionate team delivering world-class event experiences
• Flexible working environment with a strong commitment to work-life balance
• Salary packaging options
• Salary protection insurance
• Novated lease options
• Free onsite parking
• Generous Employee Assistance Program
• Complimentary Sydney Royal Easter Show tickets and meals
• Staff draws for Sydney Showground events
• Subsidised superannuation life insurance premiums
• 15% staff discount at onsite café
• Staff engagement events and wellbeing programs
• Access to Sydney Olympic Park employee membership program

About the Role…

Are you an experienced event operations professional who thrives in a fast-paced environment and enjoys delivering exceptional event experiences?

Sydney Showground is seeking a proactive and customer-focused Floor Manager to coordinate and oversee the successful delivery of events across our world-class venue precinct.

As the primary on-site contact for clients during events, you will be responsible for ensuring client requirements are met while maintaining Sydney Showground's high standards of presentation, safety and service delivery.

Working closely with clients, contractors, event staff and internal departments, you will coordinate venue operations including event setup, crowd management, ticketing, patron movement, signage, contractor activities and venue presentation. You will identify and resolve operational issues, facilitate event requirements and ensure services are delivered efficiently and safely.

The role also plays an important part in maintaining Workplace Health and Safety standards, monitoring compliance, managing risks and protecting the interests of the Royal Agricultural Society of NSW, its guests and its assets.

This is a hands-on role suited to someone who enjoys working with people, solving problems and remaining calm under pressure. Due to the nature of the events industry, flexibility to work evenings, weekends and public holidays is essential.

About you…

You are a highly organised and customer-focused professional with experience in venue operations, event delivery or customer service management.

You enjoy working with a diverse range of clients and stakeholders and take pride in delivering exceptional event experiences. You are a natural communicator, thrive in dynamic environments and can confidently manage multiple priorities simultaneously.

To be successful, you will demonstrate:

• Tertiary qualification in Venue Management, Event Management or a related field, or equivalent industry experience
• Current Class C Driver's Licence
• Strong verbal and written communication skills
• Proven customer service and stakeholder management skills
• Understanding of Workplace Health and Safety requirements
• Ability to work independently and exercise sound judgement
• Strong organisational skills and attention to detail
• Ability to manage competing priorities and meet deadlines
• Negotiation, problem-solving and conflict-resolution skills
• Ability to build productive relationships with clients, contractors, suppliers and internal teams
• Confidence using Microsoft Office Suite
• A commitment to delivering outstanding service and event outcomes

Desirable:

• Previous experience in venue operations, event management or customer service supervision
• Experience working on major events
• Ushering, crowd management or front-of-house experience
• Experience supervising casual staff or contractors
• Experience using Momentus (formerly Ungerboeck) Event Business Management System
• Knowledge of venue operations and event infrastructure
• Responsible Service of Alcohol (RSA) certification
• Senior First Aid Certificate
• Fire Warden certification

About us…

Sydney Showground is one of Australia's leading event and entertainment precincts, delivering a diverse program of exhibitions, conferences, concerts, festivals, sporting events and major public events throughout the year.

Based in Sydney Olympic Park, Sydney Showground is home to the iconic Sydney Royal Easter Show and hosts some of the country's most recognised brands, venues and live experiences. As part of the Royal Agricultural Society of NSW (RAS), we are committed to creating exceptional event experiences while supporting the long-term success of the events industry.

Join our team and play a role in delivering unforgettable experiences at one of Australia's most dynamic event destinations.

We thank you for your interest in the Royal Agricultural Society of NSW and Sydney Showground and look forward to receiving your application.

We celebrate diversity, equity, and inclusion. Our commitment is to foster working environments that embrace everyone, ensuring fair and respectful treatment for all.

We actively encourage applications from Aboriginal and/or Torres Strait Islander peoples, veterans, individuals with disabilities, individuals of all gender identities, those in mature age and early careers, members of the LGBTIQA+ community, and individuals from diverse cultural backgrounds. Your unique perspective and experience are valued here.