Thou Walla Holiday Park Manager

Port Stephens Council; Soldiers Point; On-site; AUD 91,000 - 107,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Flexible work arrangements

Paid parental leave

Job summary

Port Stephens Council is seeking a dedicated Holiday Park Manager for Thou Walla Sunset Retreat to steer day-to-day operations, guest experience, and team leadership. Reporting to the Holiday Parks Business and Operations Manager, you will own park performance, compliance, and budgets, balancing hands-on operations with strategic planning.

This permanent, full-time role offers a 38-hour week with flexible arrangements and a competitive base salary plus superannuation and retention allowance.

Qualifications

• Tertiary qualification in Business, Holiday Park Operations, Tourism, or equivalent experience.
• Experience in tourist accommodation or hospitality management.
• Proven leadership of a team.
• Strong customer service and cash handling skills.

Responsibilities

• Lead housekeeping, grounds, and guest services teams.
• Oversee daily operations and budget alignment.
• Ensure compliance and safety across park.
• Mentor staff and drive performance.

Skills

Team leadership

Customer service

Cash handling

Financial reconciliation

Budgeting

Guest services

Education

Business degree

Holiday park ops

Tourism experience

Job description

A great lifestyle in a treasured environment, this is life at PSC!

The opportunity

Thou Walla Sunset Retreat is looking for a dedicated and operational minded Holiday Park Manager to steer the day-to-day success of our beautiful coastal park. Reporting to the Holiday Parks Business and Operations Manager, you will take full ownership of the park's performance, compliance, and overall management. This role operates across a flexible seven-day roster (including an on-call rotation) and is perfect for a structured leader who balances big-picture business management with a practical, hands-on approach to daily operations.

At the heart of this role is leading people and driving performance. You will directly mentor and support our Housekeeping, Grounds, and Guest Services teams, ensuring all duties are undertaken to maximise positive guest experiences. Your sound judgment will ensure that our daily operations align perfectly with monthly and annual budgets and work programs. If you are an experienced coordinator who thrives in a dynamic hospitality environment and enjoys collaborating with wider business management, we look forward to receiving your application!

This is a permanent opportunity – working full-time 38 hours / week + access to a flexible working arrangement

Base Salary Range: $90,888 - $106,927 pa based on 38 hours / week + 12% superannuation + $2,562 retention allowance

You will be working from Thou Walla Sunset Retreat

To learn more about the role, you can view the Position Description or review the Job Demand Analysis.

Please Note:For the purpose of recruitment, the title ofHoliday Park Manager has been used to reflect the equivalent industry title. Internally the official title of this position is Assistant Park Manager.

We’re all about putting the right people, in the right role! Here’s what we’re looking for:

A tertiary qualification in Business, Holiday Park Operations, Tourism, or equivalent experience

Demonstrated knowledge and experience in a tourist accommodation business (Holiday Park, Hotel, or Resort)

Demonstrated experience in leading a team

High level customer service experience

Cash handling and financial reconciliation

This is life at PSC!

Work/Life balance with generous leave entitlements, flexible work options and leave in lieu

Long service leave when you’ve been with us for just over 5 years

Health & Wellbeing leave to recharge when you need it

Industry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.

Access to Defence Service Leave for Reservists continuing their defence service

PSCare Day available to all employees to take in addition to your regular leave entitlements

Confidential support (including mental health) through our employee assistance program

Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance

Free parking on site

And lots more…

Enough about us, we want to hear about you! So tell us about…

Why you want this role and how it aligns with your career goals?

Tell us about your leadership style. How have you applied your style of leadership throughout your career?

Applications Close: Midnight, Sunday, 1 November 2026

Contact: Kylie Moyle, Holiday Parks Operations Manager on 0439 330 ***

We’re a 2026 Circle Back Initiative Employer – we commit to respond to every applicant

We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment

Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having a safe and welcoming experience in our community, accessing our facilities and in our care

We acknowledge the Worimi Peoples as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together