Sales & Reservations Officer

Port Stephens Council; Port Stephens Council; On-site; AUD 4,827,000 - 5,187,000; Part time

Benefits offered by this job

Flexible leave

Health & Wellbeing program

Paid parental leave

Free parking

On-site café

Job summary

Port Stephens Council, based at the Port Stephens Koala Sanctuary in One Mile, seeks a Sales & Reservations Officer to handle reservations and guest inquiries by phone and online across five Beachside Holiday Parks.

This permanent, part-time role operates on a 7-day rotating roster with 22.5–38 hours weekly; hourly rate $35.04–$37.65 plus 12% superannuation and retention allowance; experience with Newbook is preferred; location at PSC Koala Sanctuary.

Qualifications

• Certificate III in Tourism, Hospitality or related field.
• Experience in high-volume customer service or call centres.
• Excellent communication with customers and internal teams.

Responsibilities

• Handle reservations and enquiries by phone and online.
• Assist guests in choosing the best park and site.
• Maintain bookings and update reservation system as needed.
• Support busy periods while ensuring first-contact resolution.

Skills

Customer service

Phone support

Communication

Learning ability

Education

Certificate III in Tourism / Hospitality

Tools

Newbook

Job description

A great lifestyle in a treasured environment, this is life at PSC!

The opportunity

Nestled in the heart of One Mile, our award-winning Port Stephens Koala Sanctuary is seeking expressions of interest from customer-centric individuals to join their team across the position of Sales & Reservations Officer.

Our Sales and Reservations Officer is perfect for those who thrive in creating a memorable guest experience over the phone and online. You’ll be working predominately from our Sales and Reservations Office in the Port Stephens Koala Sanctuary, and occasionally from our Thou Walla Sunset Retreat Office when we need some extra support during the busy days, taking calls for all 5 of our Beachside Holiday Parks with regard to current and upcoming reservations, enquiries about sites and which park would be best suited, and changes to bookings. Whilst this is a high volume call-based role, we don’t push unrealistic KPI’s or incentives, we find satisfaction in first-resolution customer service and creating a memorable guest experience that keeps our guests coming back!

This is a permanent opportunity – working part-time, with a minimum of 22.5 hours / week across a 7-day rotating roster. During peak periods, there is capacity to work up to 38 hours / week bringing you up to full-time hours when required.

What is a 7-day rotating roster?

Our rosters are scheduled in advance providing you plenty of notice of your shift times and schedules. The rotating 7-day roster means that you will be asked to work across any of the 7 days during the week, Monday to Sunday, from a minimum of 22.5 hours to a maximum of 38 hours per week.

As our business focuses around tourism and holiday-goers, there will be times during peak periods where we do require some flexibility from staff with regard to their rosters to ensure we can continue to provide the best experience we can to our guests. Unless it is your preference, we won’t expect you to work every weekend, rostering to allow every second weekend off where we can accommodate and taking into consideration your leave requests to ensure you’re able to maintain a healthy work-life balance!

Hourly Rate:$35.04 to $37.65 / hour + 12% superannuation + retention allowance paid annually (pro-rated for part-time hours)

You will be working from Port Stephens Koala Sanctuary, One Mile

We’re all about putting the right people, in the right role! Here’s what we’re looking for:

• A certificate III in Tourism, Hospitality, or a relevant field or relevant experience in the Tourism, Hospitality or Customer Service industry
• Demonstrated customer service experience either face-to-face (if considering the Guest Experience Officer) or, over the phone in a high volume call centre environment (if considering the Sales & Reservations Officer)
• Effective communication skills with all customers, internal and external
• Ability to learn, or prior experience using a Reservation Management System – our team uses Newbook

Benefits

• Work/Life balance with generous leave entitlements, flexible work options and leave in lieu
• Long service leave when you’ve been with us for just over 5 years
• Health & Wellbeing leave to recharge when you need it
• Industry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.
• PSCare Day available to all employees to take in addition to your regular leave entitlements
• Confidential support (including mental health) through our employee assistance program
• Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance
• Free parking on site and a convenient local shopping centre
• Coffee and food to keep you sustained at our on-site café
• And lots more…

Applications Close:midnight, Sunday 18 October 2026

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Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care

We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together