Receptionist / Concierge

Bupaoptical; City of Brisbane; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Career development

Discounts on F&B and stays

Hospitality training and programs

Wellbeing programs

Recognition programs

Résumé du poste

JW Marriott Surfers Paradise is seeking a Front Office Team Leader to oversee front desk operations and guest services at our luxury hotel. You will supervise staff, ensure smooth check-ins, and uphold Marriott’s high service standards.

The role requires experience in a similar position, familiarity with Opera PMS, and strong communication and leadership abilities. This is a full-time role offering career development and comprehensive benefits.

Qualifications

• Experience in a similar role.
• Working knowledge of Opera PMS.
• Strong time management and multitasking skills.
• Ability to maintain confidentiality.
• Excellent written and verbal communication.

Responsabilités

• Assist staff with guest check-ins and payments.
• Follow up with guests regarding satisfaction and issues.
• Coordinate with Housekeeping on room readiness and allocation.
• Balance and reconcile cash and payments.
• Coach and develop front office team and models of service.

Connaissances

Opera PMS

Customer service

Communication skills

Time management

Discretion

Conflict resolution

Description du poste

Showing 809 Receptionist Concierge jobs in Queensland

Front Office Team Leader (Front Office) full time

Additional Information Job Number Job Category Rooms & Guest Services Operations Location 158 Ferny Avenue, Surfers Paradise Queen 4217, Australia VIEW ON MAP ( Full Time Located Remotely? N Position Type Non-Management About the Company Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment, treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

Responsibilities

• Assist staff with expediting problem payments (e.g., problems processing credit card).
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all guest check‑ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Set up accurate accounts for each guest upon check‑in (i.e., sharewiths, separate room/tax/incidentals, comp).
• Anticipate sold‑out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Block rooms in the computer and identify designated requirements and requests.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Coordinate with Housekeeping to track readiness of rooms for check‑in.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to accounting specifications.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Requirements

• Experience in a similar role.
• Working knowledge of the hotel property management system Opera PMS.
• Strong time management, attention to detail and multitasking skills.
• Ability to maintain confidentiality and discretion at all times.
• Demonstrated conflict resolution skills.
• Passionate about inspiring team members and improving/developing their skills.
• Excellent communication skills (both written and verbal).

Benefits

• Unlimited strategic development and career opportunities.
• Generous accommodation and food and beverage discounts including all properties within the Marriott International group.
• Recognition programs to keep you motivated.
• The best hotel training opportunities provided.
• Wellbeing and mindfulness programs to ensure you stay healthy.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.