The Victoria Hotel - Front Office Manager

EVT - Entertainment | Ventures | Travel; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary

Staff Benefits card across EVT Hospitality & Entertainment

Complimentary movie tickets and discounts on hotels and F&B

Job summary

A leading hospitality company in Melbourne is seeking a Front Office Manager to oversee daily operations in the absence of higher management. The role involves ensuring high service standards, managing staff, and optimizing hotel profitability. Ideal candidates will possess outgoing personalities, positive attitudes, and a desire to grow in a hotel management career.

Qualifications

• Eager to grow skill set and learn about hotels.
• Looking to advance in a hotel career.
• Keen to advance to higher management roles in hospitality.

Responsibilities

• Co-ordinate hotel operations in the absence of management.
• Monitor hotel security and maximize profitability.
• Ensure high service levels and staff presentation.
• Manage complaints and daily Front Office operations.
• Oversee VIP and group arrivals, hotel service values, and guest satisfaction.
• Assist with rostering to balance cost and coverage and ensure smooth handovers.

Skills

Outgoing personality

Positive attitude

Initiative

Ability to grow in a hotel career

Job description

The Victoria Hotel - Front Office Manager

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The Victoria Hotel - Front Office Manager

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Title: Front Office Manager



Position Overview:
To co-ordinate and oversee the running of the hotel in the absence of the hotel Manager or the Rooms Division Manager with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the profitability of operations.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market
• Maximise assets
• Business transformation
  
  

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection
  
  

Key Accountabilities

The Duties and Responsibilities

• To ensure solid understanding of Our Target and drive with Front Office team
• To ensure all staff present themselves on time and in uniform.
• Effective organisational communication with other departments
• Effective planning for projects and events
• To ensure all departments are adequately staffed.
• To be aware of VIP and Group arrivals and departures and that all preparations are made for them.
• To ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values.
• Look for new opportunities and optimise opportunities to change for improvement
• To manage the hotel complaint system.
• To perform the function of Manager on Duty
• To ensure Front Office Departmental rosters are as cost effective as possible.
• To ensure a clear and comprehensive handover occurs with the Duty Managers and Night Manager before their shift is completed.
• To manage the daily operations of the Front Office Department.
• This position description is not an exhaustive list of tasks that may be required. All other reasonable requests or duties may be required to be performed from time to time.
• Demonstrate and develop knowledge of the local/market to enhance Company’s performance and results
  
  

The Offer:

• Competitive Salary
• Opportunity to grow in the company and enjoy EVT Hospitality & Entertainment career opportunities in management or alike with new hotel's coming up all the time
  
  

About You:

The successful candidate needs to possess the following experience and skills:

• You have anoutgoingpersonality,positiveattitude and loads of initiative
• You are eager togrowyour skill set and learn about hotel's to grow your career
• Looking for someone keen to advance their Hotelcareerto develop into a higher role in the future.
  
  

Perks:

• Staff Benefits card across EVT Hospitality & Entertainment
• Complimentary movie tickets, discounts of hotels and F&B and more!
• The Victoria Hotel is part of EVT Hospitality and Leisure including exciting Hotel brands such as QT Hotels & Resorts, Rydges, Atura and Independent Collection by EVT.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitality

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