Territory Manager - Emerald

Veolia | Australia & New Zealand; Emerald; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Parental leave

Superannuation

Fitness Passport

Employee Assistance Program (Thrive)

Car allowances

Novated leasing

Vehicle discounts

Bonus programs

Employee share plan

Professional development

Career pathways

Job summary

Veolia ANZ is seeking a Territory Manager to join our Environmental Services team based in Emerald, QLD. You will manage a portfolio of SME customers across Emerald and surrounding region, focusing on building relationships, growth opportunities and delivering an exceptional customer experience.

This field-based, autonomous role combines frontline customer work with administration and systems duties, including quotes, risk assessments and service activation, with support from Customer Service

Qualifications

• Experience in customer service, sales support, account management or an emerging sales role, with the opportunity to develop sales capability through structured training and ongoing support.
• Strong relationship-building and communication skills with a customer-first approach.
• Exceptional administration skills and outstanding attention to detail are essential.

Responsibilities

• Manage and grow an established portfolio of SME customers across Emerald and the surrounding region.
• Identify opportunities to expand existing accounts, secure new business and support customer retention.
• Visit customer sites across Emerald and the surrounding region to build relationships and tailor waste management solutions.
• Prepare quotations, complete online risk assessments and manage customer information within internal systems.
• Coordinate with Customer Service and Operations to ensure accounts are set up and services activated seamlessly.
• Monitor customer activity, analyse system data and resolve issues for an outstanding customer experience.
• Collaborate with Operations to deliver safe, efficient and high-quality service outcomes.

Skills

Customer service

Account management

Sales support

Relationship building

Communication skills

Autonomous work

Tools

CRM systems

Job description

About Veolia

Create positive change. Be a champion of Ecological Transformation.

Join Veolia, a global leader with 170+ years of experience in 40+ countries and 220,000 employees worldwide. With 6,500 staff across 300 ANZ sites, you'll deliver innovative Water, Waste, Energy and Industrial Services that protect the environment and create a sustainable future.

The Opportunity

Veolia ANZ is seeking a Territory Manager to join our Environmental Services team based in Emerald, QLD. Managing a portfolio of approximately 200–300 SME customers across Emerald and the surrounding region, you'll focus on building strong customer relationships, identifying opportunities for growth and retention, and delivering an exceptional customer experience. This role combines customer-facing relationship management with a strong administrative and systems focus, ensuring customers are set up for success from quote through to service delivery.

What's on offer

• Join a market leader in ecological transformation
• Build long-term customer relationships while developing your sales career
• Comprehensive onboarding, structured training and ongoing support from experienced leaders
• Autonomous, field-based role with the opportunity to spend your time out with customers and Operations

What you'll be responsible for

• Manage and grow an established portfolio of SME customers across Emerald and the surrounding region
• Identify opportunities to expand existing accounts, secure new business and support customer retention
• Visit customer sites across Emerald and the surrounding region to build strong relationships, identify growth opportunities and provide tailored waste management solutions
• Prepare quotations, complete online risk assessments and accurately manage customer information within internal systems
• Coordinate with Customer Service and Operations to ensure customer accounts are set up correctly and services are activated seamlessly
• Monitor customer activity, analyse system data and resolve issues to ensure an outstanding customer experience
• Work closely with Operations to deliver safe, efficient and high-quality service outcomes

What you'll need to be successful

• Exceptional administration skills and outstanding attention to detail are essential.
• Experience in customer service, sales support, account management or an emerging sales role, with the opportunity to further develop your sales capability through structured training and ongoing support.
• Strong relationship-building and communication skills with a customer-first approach
• Confidence working across multiple systems and accurately managing customer information
• Ability to manage your time effectively and work autonomously
• Experience within the waste, logistics or transport industries is advantageous but not essential

Why Veolia?

At Veolia, we support our people both at work and beyond. Enjoy a comprehensive range of benefits designed to help you thrive, including:

Benefits

• Generous paid parental leave and paid volunteer days
• Superannuation contributions on unpaid parental leave
• Fitness Passport and discounted health insurance
• Employee Assistance Program (Thrive) for you and your family
• Car allowances, novated leasing, and vehicle discounts
• Bonus and referral programs, plus employee share plan
• Ongoing professional development and clear career pathways

Veolia is committed to ensuring every employee returns home safely every day under our Always Safe Charter.

Join a team that values your wellbeing, growth, and contribution—while making a real impact on the environment and our communities.

Fairness, Diversity & Inclusion

Veolia is committed to fostering a diverse, equitable, and inclusive workplace where everyone is valued and respected. We welcome applications from all backgrounds and are dedicated to providing a safe, supportive, and accessible environment. If you require adjustments to the recruitment process, please let us know so we can support you.

Discover more about our benefits, culture, and commitment to diversity at anz.veolia.com/careers.

We value your interest in our employment opportunities and commit to respond to all applications.

Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.