Territory Manager - Waste & Environmental Services (Emerald)

Veolia | Australia & New Zealand; Emerald; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Parental leave

Superannuation

Fitness Passport

Employee Assistance Program (Thrive)

Car allowances

Novated leasing

Vehicle discounts

Bonus programs

Employee share plan

Professional development

Career pathways

Job summary

Veolia ANZ is seeking a Territory Manager to join our Environmental Services team based in Emerald, QLD. You will manage a portfolio of SME customers across Emerald and surrounding region, focusing on building relationships, growth opportunities and delivering an exceptional customer experience.

This field-based, autonomous role combines frontline customer work with administration and systems duties, including quotes, risk assessments and service activation, with support from Customer Service

Qualifications

• Experience in customer service, sales support, account management or an emerging sales role, with the opportunity to develop sales capability through structured training and ongoing support.
• Strong relationship-building and communication skills with a customer-first approach.
• Exceptional administration skills and outstanding attention to detail are essential.

Responsibilities

• Manage and grow an established portfolio of SME customers across Emerald and the surrounding region.
• Identify opportunities to expand existing accounts, secure new business and support customer retention.
• Visit customer sites across Emerald and the surrounding region to build relationships and tailor waste management solutions.
• Prepare quotations, complete online risk assessments and manage customer information within internal systems.
• Coordinate with Customer Service and Operations to ensure accounts are set up and services activated seamlessly.
• Monitor customer activity, analyse system data and resolve issues for an outstanding customer experience.
• Collaborate with Operations to deliver safe, efficient and high-quality service outcomes.

Skills

Customer service

Account management

Sales support

Relationship building

Communication skills

Autonomous work

Tools

CRM systems

Job description

Veolia ANZ is seeking a Territory Manager to join our Environmental Services team based in Emerald, QLD. You will manage a portfolio of SME customers across Emerald and surrounding region, focusing on building relationships, growth opportunities and delivering an exceptional customer experience.

This field-based, autonomous role combines frontline customer work with administration and systems duties, including quotes, risk assessments and service activation, with support from Customer Service