Territory Manager

Ecolab; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Vehicle

Tools

Bonuses

Job summary

Ecolab is seeking a motivated Territory Manager to grow and support a defined institutional customer portfolio across aged care, hospitality, and healthcare sectors. You will manage distributor partnerships, identify new business opportunities and travel regularly to client sites for demonstrations and service.

Role includes installing basic dispensing equipment, on-site troubleshooting and training customers on safe product use, while meeting sales targets and adhering to safety standards.

Qualifications

• Experience in aged care, hospitality, healthcare or related sectors.
• Valid driver’s licence and ability to travel.
• Willingness to learn basic tool use.
• Strong communication and relationship-building skills.

Responsibilities

• Manage and grow a defined territory across the Institutional sector.
• Build strong relationships with aged care facilities, hospitality venues and commercial customers.
• Work with distributors to identify and convert new business opportunities.
• Conduct site assessments, recommend solutions and deliver product demonstrations.
• Install and maintain small Ecolab dispensing and dosing systems (basic power tools required).
• Troubleshoot minor equipment issues and escalate complex service needs when required.
• Train customers on safe and effective use of Ecolab products and systems.
• Deliver on territory sales targets and new business pipeline.
• Maintain accurate activity reporting, forecasting and CRM updates.
• Ensure all work aligns with Ecolab’s safety, quality and service standards.

Skills

Communication

Relationship-building

Independence

Travel readiness

Tools

Drill

Screwdriver

Wrench

Job description

Ecolab’s Institutional division partners with aged care facilities, hotels, hospitals and commercial kitchens to deliver safer, cleaner and more efficient environments. We’re seeking a motivated and customer-focused Territory Manager to help grow and support our customers.

About the Role

As a Territory Manager, you will be the face of Ecolab Institutional, managing a portfolio of customers while identifying new business opportunities through distributor partnerships and direct relationships.

This role is perfect for someone who enjoys variety—mixing customer engagement, technical service, problem-solving and commercial growth. You’ll spend time on the road, occasionally staying a few nights away per month, supporting aged care customers and other institutional partners.

You will also undertake basic on-site installation, troubleshooting and maintenance of Ecolab equipment—so comfort with the use of basic hand and power tools is important.

Key Responsibilities

Customer Management & Growth

• Manage and grow a defined territory across the Institutional sector
• Build strong relationships with aged care facilities, hospitality venues and commercial customers
• Work with distributors to identify and convert new business opportunities
• Conduct site assessments, recommend solutions and deliver product demonstrations

Technical Service & Support

• Install and maintain small Ecolab dispensing and dosing systems (basic power tools required)
• Troubleshoot minor equipment issues and escalate complex service needs when required
• Train customers on safe and effective use of Ecolab products and systems

Commercial & Operational Execution

• Deliver on territory sales targets and new business pipeline
• Maintain accurate activity reporting, forecasting and CRM updates
• Ensure all work aligns with Ecolab’s safety, quality and service standards

About You

• Experience working in or supporting aged care, hospitality, healthcare or related sectors
• Strong communication and relationship-building skills
• Problem-solving mindset with the ability to work independently
• Comfort using basic tools (e.g., drill, screwdriver, wrench) and willingness to learn
• Valid driver’s licence and ability to travel as required
• Experience in hygiene, facilities, chemicals or services is valuable but not essential—full training is provided.

Why Ecolab?

• Join a global leader dedicated to making the world cleaner and safer
• Access world-class training and development pathways
• Competitive salary + vehicle + tools + bonuses
• Strong team culture, with ongoing support and career progression
• Opportunity to make a positive impact in the aged care and institutional sectors