Territory Account Manager – Hospitality Tech Growth

EatClub; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Dining vouchers

Job summary

EatClub in Adelaide is seeking an Account Manager to own and grow a portfolio of restaurant partners. You will visit partners, build trusted relationships, and use data to guide decisions to reduce churn and maximise long-term value.

You will spend most days in the field, engaging with partners, reviewing dashboards, and driving campaigns, upsells, and feature adoption to boost partner success and EatClub's growth in your territory.

Qualifications

• 3+ years' experience in Hospitality Sales or Account Management.
• Track record of upselling and growing revenue within existing accounts.
• Experience working to retention, churn reduction, or revenue-related goals.
• Strong organisational and communication skills, both in-person and in writing.
• Comfort balancing autonomy with structured ways of working.
• Confidence managing a portfolio across field and desk-based work.

Responsibilities

• Visit and build strong relationships with restaurant partners across your territory.
• Monitor partner performance using dashboards and data insights.
• Identify risks early and proactively reduce churn through consultative conversations.
• Lead onboarding, activation, and optimisation for new partners.
• Spot and deliver growth opportunities, including campaigns, upsells, and new features.
• Balance field visits with desk-based planning and analysis.
• Provide feedback and contribute ideas to improve account management processes and reporting.
• Find new upsell and cross-sell opportunities.
• Help the business generate new leads and grow your postcode.

Skills

Hospitality sales

Account management

Upselling

Revenue growth

Retention management

Data analysis

Communication

Portfolio management

Job description

EatClub in Adelaide is seeking an Account Manager to own and grow a portfolio of restaurant partners. You will visit partners, build trusted relationships, and use data to guide decisions to reduce churn and maximise long-term value.

You will spend most days in the field, engaging with partners, reviewing dashboards, and driving campaigns, upsells, and feature adoption to boost partner success and EatClub's growth in your territory.