Employment Coach - Watergardens

SYC; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Birthday leave

Salary packaging benefits

Loyalty leave (extra week)

Discounted private health cover

Employee Assistance Program (EAP)

Wellbeing leave

Job summary

SYC Watergardens site in Melbourne seeks an Employment Coach to support participants toward meaningful employment through personalised coaching and robust job search assistance.

You will assess career needs, develop action plans, engage with local employers, and guide resume and interview preparation while contributing to KPIs in a not-for-profit setting.

Qualifications

• Experience in customer service, client facing or an administrative role.
• Strong time management and organisational skills to plan and prioritise outcomes.
• Excellent written and verbal communication, with ability to conduct assessments and document case notes.

Responsibilities

• Provide one-to-one coaching and create personalised action plans for participants.
• Conduct career assessments to identify strengths, interests and goals.
• Network with community organisations to create opportunities for participants.
• Assist participants with job search strategies, resume writing and interview prep.
• Refer participants to training and counselling services to improve outcomes.
• Ensure compliance requirements are met.

Skills

Customer service

Administrative tasks

Time management

Communication skills

Relationship building

Flexible across locations

Job description

Are you looking for a role where you can make a difference?

We’re seeking a motivated, participant‑focused Employment Coach to deliver high‑quality employment services under the Workforce Australia program.

SYC provides personalised case management, connecting participants with a wide range of employers and industries to create opportunities that match their skills and aspirations. With more than 50 locations nationwide, SYC offers accessible, supportive services designed to drive long‑term employment success.

In this role, you will work closely with participants to overcome career challenges, build essential skills, and progress toward their employment goals. This role is based at SYC's Watergardens siteand provides the opportunity to make a meaningful impact in the community.

Key Responsibilities:

• Providing one-to-one coaching sessions to participants, assessing their career needs, and creating personalised action plans.
• Conducting career assessments and helping clients identify their strengths, interests, and values to guide their employment goals.
• Using sales strategies to work collaboratively and network with community organisations to create opportunities for participants.
• Assisting participants in developing effective job search strategies, including resume writing and interview preparation.
• Referring participants through training, counselling, and other services to increase long term employment outcomes.
• Ensuring compliance requirements are met.

About You

You thrive working autonomously while contributing to a broader team, bringing enthusiasm, empathy, and a genuine commitment to making a difference. You have solid administration experience, strong attention to detail, the ability to meet deadlines and KPI targets, and confidence working in an agile environment. The successful candidate will demonstrate:

• Experience in customer service, client facing or an administrative role.
• Time management, organisational skills and the ability to plan and prioritise in order to achieve outcomes.
• Excellent communication skills with well-developed verbal, and written skills, and the ability to conduct client assessments, developing case plans and case notes and reports.
• Outcome-focused with a genuine passion for helping people succeed.
• Ability to develop relationships with employers and relevant stakeholders.
• Ability to work flexible across multiple locations.

Key screening and requirements:

• Be willing to complete a Working with Children Check and National Police Check.
• Be eligible to work in Australia.

Additional benefits

• Additional day off to celebrate your Birthday*
• Enjoy salary packaging benefits
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Discounted Corporate Private Health Cover
• Employee Assistance Program (EAP)
• Wellbeing leave

*Qualifying periods and terms apply.

About us

SYCexists so everyone can succeed.

A not-for-profit organisation, we invest back into the Australian community, helping tens of thousands of people every year with housing, education and employment.

Founded in 1958 to support young people experiencing disadvantage, we have extended this expertise to people of all ages for more than three decades.

To learn more about us, visit our website: https://www.syc.net.au/services/employment/employment-services

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you.