Tenancy Support Officer

Centrecare; City Of Gosnells; Presencial; AUD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging options up to $15,900

Annual leave loading 17.5%

Additional 5 days leave per year

Training & professional development

Personal Injury Insurance cover

Confidential Employee Assistance

Descripción de la vacante

Centrecare is seeking a Tenancy Support Officer to help clients access and maintain secure housing. You will advocate with agencies and landlords, arrange referrals, and guide clients through the private rental market with short-term mentoring and support within a four to six-week window.

You will assess eligibility, coordinate with support workers, and monitor outcomes while building strong community networks across WA. This role requires a Diploma and valid checks plus a flexible roster.

Formación

• Diploma in Real Estate or related field.
• Understanding of homelessness impacts on individuals and families.
• Knowledge of tenancy issues, housing pathways and tenancy sustainment strategies.
• Strengths-based approaches in service delivery.
• Experience supporting individuals with complex needs and housing barriers.
• Ability to build relationships with clients and diverse stakeholders (agents, agencies).
• Maintaining accurate client records and reporting across software systems.
• Current National Police Clearance (within 12 months).
• Current Working with Children Check, or ability to obtain one.
• Current WA Driver's Licence.
• Availability to work a shared roster across six days, including Saturdays.

Responsabilidades

• Advocate on behalf of clients with private real estate agencies, landlords, emergency relief agencies, Centrelink and other tenancy-related support bodies.
• Assist clients to sustain tenancy or find long-term housing within 4–6 weeks, including transport and condition reports.
• Assess eligibility for tenancy support services.
• Refer and oversee transition to ongoing support and to agencies for employment/education assistance.
• Work within a holistic framework to identify housing and support needs and evaluate outcomes.
• Maintain regular contact with clients and liaise with property managers and service providers.

Conocimientos

Client advocacy

Stakeholder engagement

Documentation & reporting

Communication skills

Educación

Diploma in Real Estate or related field

Descripción del empleo

Respect, Excellence, Celebration, Compassion, Acceptance, Professionalism.

Join an organisation that makes a real difference within the community.

• 2x Full-time positions

About Centrecare

Centrecare is a not-for-profit organisation with over 300 employees and is committed to delivering quality professional counselling, support, accommodation, mediation and training services in over 11 locations across the Perth Metro, Goldfields and Bunbury region.

The Service – Entrypoint

Centrecare operates a specialist Homeless Assessment and Referral Service assisting people who are homeless or at risk of homelessness to access accommodation and support options. This is an exciting opportunity to be part of the expansion of the homelessness services.

The Role

As a Tenancy Support Officer, you will play a crucial role in supporting individuals and families to access and maintain secure housing. Working within Centrecare's guidelines and quality assurance requirements, you will advocate on behalf of clients, liaise with various agencies, and assist clients in navigating the complexities of the private rental market. Your role will involve providing short-term assistance, including mentoring, referrals, advocacy, and skill development, to help clients achieve acceptance for private rental properties.

Key Responsibilities

• Advocate on behalf of clients with private real estate agencies, private landlords, emergency relief agencies, Centrelink, and other tenancy-related support agencies.
• Assist clients to sustain their current tenancy or find alternative stable, long-term rental accommodation within a four to six-week service period. Provide support with property condition reports, transport, and other necessities.
• Conduct thorough assessments to determine clients' eligibility for tenancy support services.
• Refer and oversee the transition to support worker services for ongoing support and to agencies for employment and education assistance.
• Work collaboratively within a holistic framework to identify clients' current housing and support needs, implement agreed-upon actions and referrals, and evaluate outcomes.
• Maintain regular contact with clients, liaise with property managers in the private sector to source suitable properties for long-term housing, and establish relevant networks with the community and other service providers.

Selection Criteria

• Minimum Diploma qualification in Real Estate, Community Services, or related field
• Demonstrated understanding of the impacts of homelessness and housing insecurity on individuals, families and children.
• Knowledge of residential tenancy issues, housing pathways and strategies that support tenancy sustainment.
• Understanding and application of strengths-based approaches to service delivery.
• Experience supporting individuals and families experiencing complex needs and barriers to housing stability.
• Demonstrated ability to build and maintain effective relationships with clients and a broad range of stakeholders, including private real estate agents, government agencies, and people from diverse socio-economic and cultural backgrounds
• Demonstrated ability to maintain accurate client records, collect service data and prepare reports using a range of software systems.
• Current National Police Clearance (issued within the previous 12 months).
• Current Working with Children Check, or ability to obtain one.
• Current WA Driver's Licence.
• Availability to work a shared roster across six days of service delivery, including occasional Saturdays.

Benefits

• Salary packaging options up to $15,900, increases your take home pay
• Annual leave loading at 17.5%
• Additional 5 days leave per year pro rata
• Access to training and professional development
• Personal Injury Insurance cover to and from work
• Discounted corporate health cover provided for by Bupa and Medibank Private
• Access to confidential Employee Assistance Program
• 12 weeks paid maternity leave
• Study Leave of five hours per week after two years of service
• Clinical and Management Supervision
• Aboriginal staff provided with cultural support through the Cultural Leads.

Position closes 8 November 2026

Shortlisting will commence upon receipt of applications, Centrecare reserves the right to close the position early if needed.

At Centrecare

Children feel Valued, Heard, and Safe:

Safeguarding children and young people is everyone’s responsibility. Centrecare embeds child safety in all organisational practices with zero tolerance for child abuse, neglect, and exploitation.

We are Inclusive:

We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from First Nations people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

We support the Uluru Statement from the Heart:

We are committed to walking alongside First Nations people to support a more inclusive Australia and Closing the Gap. All Centrecare employed Aboriginal staff are provided with cultural support through the Cultural Leads.

www.centrecare.com.au