Temporary Administration Officer Level 2

Southern NSW Local Health District; Taree; On-site; AUD 48,000 - 50,000; Full time

Job summary

Hunter New England Local Health District is looking for an Administration Officer Level 2 to serve as the first point of contact for clients at the Taree Community Health Service. You will deliver high-quality customer service and provide comprehensive administrative support across clinical and non-clinical teams.

Endeavour to maintain accurate records, manage appointments and service requests, and support efficient workflows within Integrated Care Services – Hunter & Lower Mid North Coast.

Qualifications

• Friendly and positive attitude.
• Excellent written, verbal and listening communication skills.
• Strong customer service skills and a commitment to patient-centred care.
• Ability to use computer software, electronic medical records and administrative systems accurately and effectively.

Responsibilities

• Provide friendly and professional face-to-face and telephone customer service.
• Respond to client enquiries and provide accurate information.
• Act as first point of contact for patients, carers, families and other stakeholders.
• Update client demographic and contact information.
• Open and manage service requests.
• Book and coordinate appointments.
• Scan, upload and maintain documentation in electronic systems.
• Prepare information and documentation for mail-outs.
• Provide general administrative support to clinical and non-clinical staff.
• Assist with ordering, invoicing and other administrative processes.
• Maintain accurate and confidential records.
• Prioritise daily workloads and complete tasks within required timeframes.
• Undertake other administrative duties as required to support smooth operation.

Job description

Temporary Administration Officer Level 2

Hunter New England Local Health District

REQ684034 Requisition #

Employment Type:TemporaryFull and Part Time Opportunities
Position Classification:Administration Officer Level 2
Remuneration:$34.93 - $36.09 Per Hour + Super
Hours Per Week:38
Requisition ID:REQ684034
Location: Taree Community Health Service
Closing Date: Monday 14 September 2026

Make a difference where you live and join the Taree Community Health team and help deliver care that matters, every day

Are you an enthusiastic, organised and customer-focused administration professional looking for an opportunity to make a difference in your local community? Taree Community Health is seeking a Level 2 Administration Officer to join our dynamic and supportive team within Integrated Care Services – Hunter & Lower Mid North Coast.

This is an opportunity to work alongside skilled clinicians, supportive administration staff and experienced management, contributing to the delivery of patient-centred care and quality health services across the Manning area. We are looking for someone who is friendly, professional and adaptable, with excellent communication skills and a genuine commitment to providing a positive experience for patients, carers, families and health professionals.

About the role

As an Administration Officer, you will be an important first point of contact for clients accessing Taree Community Health and will provide high-quality customer service and administrative support to our clinical and non-clinical teams.

The role will involve working across Taree Community Health and Pulteney Street Administration Offices and will include:

• Providing friendly and professional face-to-face and telephone customer service.
• Responding to client enquiries and providing accurate and appropriate information.
• Acting as a first point of contact for patients, carers, families and other stakeholders.
• Updating client demographic and contact information.
• Opening and managing service requests.
• Booking and coordinating appointments.
• Scanning, uploading and maintaining documentation within electronic systems.
• Preparing information and documentation for mail-outs.
• Providing general administrative support to clinical and non-clinical staff.
• Assisting with ordering, invoicing and other administrative processes.
• Maintaining accurate and confidential records.
• Prioritising daily workloads and completing tasks within required timeframes.
• Undertaking other administrative duties as required to support the smooth operation of the service.

This position reports to the Service Manager, Integrated Care Services Hunter & Lower Mid North Coast.

About you

We are looking for an enthusiastic and skilled administration professional who demonstrates:

• A friendly and positive attitude.
• Excellent written, verbal and listening communication skills.
• Strong customer service skills and a commitment to patient-centred care.
• The ability to work effectively both independently and as part of a multidisciplinary team.
• Strong organisational skills and the ability to manage competing priorities.
• Flexibility, adaptability and a cooperative approach to the workplace.
• Professionalism and a willingness to accept advice and constructive feedback.
• A supportive and positive approach when working with colleagues.
• Empathy and a non-judgemental approach when interacting with patients and their families.
• The ability to use computer software, electronic medical records and administrative systems accurately and effectively.

Previous experience working in a healthcare or community health environment will be highly regarded.

Support and development

You will be supported to succeed in this role. The successful applicant will receive comprehensive workplace training and support from experienced Level 2 Administration Officers. You will also undertake training in relevant patient management and electronic health record systems.

Our experienced team will provide guidance and encouragement as you develop your skills and confidence, supporting you to progressively work towards independence in the role.

About the team

Taree Community Health is part of Integrated Care Services; Hunter & Lower Mid North Coast. You will be joining a dynamic multidisciplinary team in the Manning area and working closely with a supportive administrative team, skilled clinicians and experienced management.

Our team is committed to providing patient-centred care that supports the health, wellbeing and individual needs of our clients, while ensuring our clinicians have the high-quality administrative support they need to deliver effective healthcare services.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service

Provide an efficient and effective administrative/clerical service.

For role related queries or questions contact Dianne Carroll on [e-mail]

Information for Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via [e-mail] or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

An eligibility list will be created for future temporary full or part time vacancies.

Casual opportunities may be available for recommended applicants

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.