Administration Officer - Targeted

Hunter New England Health; Tamworth Regional Council; On-site; AUD 51,000 - 53,000; Part time

Benefits offered by this job

Salary packaging options

Fitness Passport

Job summary

Hunter New England Health is seeking an Administration Officer to join the Emergency Department at Tamworth Hospital. This permanent part-time role involves providing outstanding customer service and supporting a range of administrative functions in a fast-paced healthcare environment.

You will handle reception, data entry, payroll Rosters tasks, and coordinating communications, reporting to the Patient Services manager.

Qualifications

• Thrives in a busy environment and can adapt to changing priorities.
• Enjoys working collaboratively and contributing to a supportive team.
• Has excellent communication and customer service skills.
• Can plan, organise and prioritise competing tasks while maintaining accuracy.
• Demonstrates professionalism, initiative and a positive attitude.
• Is committed to providing culturally safe and respectful care for all patients, particularly Aboriginal and Torres Strait Islander peoples.
• While previous administrative or health experience is desirable, we're equally interested in candidates with a willingness to learn and a genuine commitment to delivering excellent service.

Responsibilities

• Providing high-quality customer service via face‑to‑face interactions, telephone and email enquiries.
• Supporting administrative processes including data entry, record management, correspondence and financial administration.
• Assisting with recruitment administration, payroll rosters, purchase requisitions, receipting and record keeping.
• Coordinating incoming correspondence and ensuring actions are completed within required timeframes.
• Maintaining accurate electronic and paper records in accordance with NSW Health and State Records requirements.
• Building positive working relationships with colleagues and stakeholders across the hospital.
• Contributing to a safe, respectful and culturally inclusive workplace that reflects the values of HNE Health and NSW Health.

Skills

Customer service

Communication skills

Teamwork

Organisation & planning

Professionalism

Cultural safety

Job description

Employment Type: Permanent Part Time; Position Classification: Administration Officer Level 3; Remuneration: $37.27 - $38.44 Per Hour + Super; Hours Per Week: 36; Requisition ID: REQ692107; Location: Tamworth Hospital; Closing Date: Sunday 20 September 2026.

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Be the friendly face that makes every patient's journey start with exceptional care.

An exciting opportunity exists for an Administration Officer. Are you passionate about providing exceptional customer service and enjoy working in a fast-paced healthcare environment? Hunter New England Local Health District (HNELHD) is seeking motivated and adaptable an Administration Officer to join our Emergency Department at Tamworth Hospital.

About the Team

The Emergency department is located on 1st floor of Tamworth Hospital and plays a vital role in supporting patients, visitors and clinical teams. As the first point of contact for many people accessing our services, our team is committed to delivering a welcoming, professional and patient-focused experience.

About the Role

As an administration Officer, you'll work across the Patient Services department, providing outstanding customer service while supporting a range of administrative functions. Every day brings something different, making this an ideal opportunity for someone who enjoys variety and working collaboratively with others.

This is a shift position on a rotating roster Monday to Friday with the earliest shift starting at 6:30am and the latest shift from midnight.

Reporting to the Patient services manager, you'll be responsible for:

• Providing high-quality customer service via face‑to‑face interactions, telephone and email enquiries.
• Supporting administrative processes including data entry, record management, correspondence and financial administration.
• Assisting with recruitment administration, payroll rosters, purchase requisitions, receipting and record keeping.
• Coordinating incoming correspondence and ensuring actions are completed within required timeframes.
• Maintaining accurate electronic and paper records in accordance with NSW Health and State Records requirements.
• Building positive working relationships with colleagues and stakeholders across the hospital.
• Contributing to a safe, respectful and culturally inclusive workplace that reflects the values of HNE Health and NSW Health.

About You

We're looking for someone who:

• Thrives in a busy environment and can adapt to changing priorities.
• Enjoys working collaboratively and contributing to a supportive team.
• Has excellent communication and customer service skills.
• Can plan, organise and prioritise competing tasks while maintaining accuracy.
• Demonstrates professionalism, initiative and a positive attitude.
• Is committed to providing culturally safe and respectful care for all patients, particularly Aboriginal and Torres Strait Islander peoples.

While previous administrative or health experience is desirable, we're equally interested in candidates with a willingness to learn and a genuine commitment to delivering excellent service.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family

What you'll be doing

Providing a reception and switchboard service to internal and external customers by processing a high volume of calls, paging, rostering and general enquiries.

Information for Applicants

This is a targeted recruitment under Rule 26 of the Government Sector Employment (General) Rules 2014 where only Aboriginal or Torres Strait Islander people are considered eligible to apply for this role.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description.

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [e-mail] for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

An eligibility list will be created for future permanent part time and temporary part time vacancies.

Casual opportunities may be available for recommended applicants.