Administration Officer - Targeted

Southern NSW Local Health District; Tamworth Regional Council; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging options

Job summary

Hunter New England Local Health District in Tamworth is seeking an Administration Officer to join our Emergency Department, delivering high-quality reception, information, and administrative support. You’ll work across patient services, handling face-to-face, phone, and email inquiries with professionalism and courtesy.

The role involves data entry, record management, payroll rosters, and coordinating correspondence on a rotating Monday–Friday roster from early morning to late night shifts.

Qualifications

• Excellent customer service and communication skills are essential.
• Ability to work in a fast-paced, hospital environment with accuracy.
• Commitment to culturally safe care, especially for Aboriginal and Torres Strait Islander peoples.

Responsibilities

• Provide high-quality customer service via face-to-face, telephone and email enquiries.
• Support data entry, record management, correspondence and financial administration.
• Assist with recruitment administration, rostering, and purchasing requisitions.
• Coordinate incoming correspondence and ensure timely actions are completed.
• Maintain accurate electronic and paper records per NSW Health guidelines.
• Build positive relationships with colleagues and stakeholders across the hospital.

Skills

Customer service

Communication skills

Teamwork

Organisation

Prioritisation

Professionalism

Cultural safety

Job description

Hunter New England Local Health District

REQ692107 Requisition #

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Be the friendly face that makes every patient's journey start with exceptional care

An exciting opportunity exists for an Administration Officer. Are you passionate about providing exceptional customer service and enjoy working in a fast-paced healthcare environment? Hunter New England Local Health District (HNELHD) is seeking motivated and adaptable an Administration Officer to join our Emergency Department at Tamworth Hospital.

About the Team

The Emergency department is located on 1 st floor of Tamworth Hospital and plays a vital role in supporting patients, visitors and clinical teams. As the first point of contact for many people accessing our services, our team is committed to delivering a welcoming, professional and patient-focused experience.

About the Role

As an administration Officer, you'll work across the Patient Services department, providing outstanding customer service while supporting a range of administrative functions. Every day brings something different, making this an ideal opportunity for someone who enjoys variety and working collaboratively with others.

This is a shift position on a rotating roster Monday to Friday with the earliest shift starting at 6:30am and the latest shift from midnight.

Reporting to the Patient services manager, you'll be responsible for:

• Providing high-quality customer service via face-to-face interactions, telephone and email enquiries.
• Supporting administrative processes including data entry, record management, correspondence and financial administration.
• Assisting with recruitment administration, payroll rosters, purchase requisitions, receipting and record keeping.
• Coordinating incoming correspondence and ensuring actions are completed within required timeframes.
• Maintaining accurate electronic and paper records in accordance with NSW Health and State Records requirements.
• Building positive working relationships with colleagues and stakeholders across the hospital.
• Contributing to a safe, respectful and culturally inclusive workplace that reflects the values of HNE Health and NSW Health.

About You

We're looking for someone who:

• Thrives in a busy environment and can adapt to changing priorities.
• Enjoys working collaboratively and contributing to a supportive team.
• Has excellent communication and customer service skills.
• Can plan, organise and prioritise competing tasks while maintaining accuracy.
• Demonstrates professionalism, initiative and a positive attitude.
• Is committed to providing culturally safe and respectful care for all patients, particularly Aboriginal and Torres Strait Islander peoples.

While previous administrative or health experience is desirable, we're equally interested in candidates with a willingness to learn and a genuine commitment to delivering excellent service.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service

Providing a reception and switchboard service to internal and external customers by processing a high volume of calls, paging, rostering and general enquiries.

“This is a targeted recruitment under Rule 26 of the Government Sector Employment (General) Rules 2014 where only Aboriginal or Torres Strait Islander people are considered eligible to apply for this role.”

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:https://bit.ly/3vL5fq2

Stepping Up Website

is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:https://bit.ly/HNEHealthSteppingUp

Salary Packaging:

is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contactingSalaryPackagingPLUS! [e-mail] or 1300 40 25 23.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position. At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please [e-mail] for confidential support to ensure an equitable, barrier-free application process.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

An eligibility list will be created for future permanent part time and temporary part time vacancies.

Casual opportunities may be available for recommended applicants

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.