Temporary Administration Officer Level 2

Hunter New England Health; Port Macquarie; On-site; AUD 69,000 - 71,000; Full time

Benefits offered by this job

Salary packaging options

Fitness Passport

Job summary

Hunter New England Health is seeking a Level 2 Administration Officer at Taree Community Health Service in NSW. The role provides high-quality customer service and administrative support across clinical and non-clinical teams, handling bookings, records, and inquiries.

You will work across Taree Community Health and Pulteney Street offices, collaborating with clinicians and admin staff to deliver patient-centred care in the Manning area. Health environment experience is valued.

Qualifications

• Friendly, professional and adaptable administration professional.
• Excellent written, verbal and listening communication skills.
• Strong customer service and patient-centered approach.
• Ability to work independently and in a multidisciplinary team.
• Strong organisational skills and ability to manage priorities.

Responsibilities

• Provide friendly face-to-face and telephone customer service.
• Respond to client enquiries with accurate information.
• Act as first point of contact for patients, carers and families.
• Update client demographic and contact details.
• Open and manage service requests and bookings.
• Scan, upload and maintain documentation in electronic systems.
• Prepare information for mail-outs.
• Provide general administrative support to staff.
• Assist with ordering, invoicing and other admin tasks.
• Maintain accurate and confidential records.

Skills

Customer service

Communication

Administrative support

Face-to-face service

Tools

Electronic health records

Job description

• Employment Type: TemporaryFull and Part Time Opportunities
• Position Classification: Administration Officer Level 2
• Remuneration: $34.93 - $36.09 Per Hour + Super
• Hours Per Week: 38
• Requisition ID: REQ684034
• Location: Taree Community Health Service
• Closing Date: Monday 14 September 2026

Make a difference where you live and join the Taree Community Health team and help deliver care that matters, every day

Are you an enthusiastic, organised and customer-focused administration professional looking for an opportunity to make a difference in your local community? Taree Community Health is seeking a Level 2 Administration Officer to join our dynamic and supportive team within Integrated Care Services – Hunter & Lower Mid North Coast.

This is an opportunity to work alongside skilled clinicians, supportive administration staff and experienced management, contributing to the delivery of patient-centred care and quality health services across the Manning area. We are looking for someone who is friendly, professional and adaptable, with excellent communication skills and a genuine commitment to providing a positive experience for patients, carers, families and health professionals.

About the role

As an Administration Officer, you will be an important first point of contact for clients accessing Taree Community Health and will provide high-quality customer service and administrative support to our clinical and non-clinical teams.

The role will involve working across Taree Community Health and Pulteney Street Administration Offices and will include:

• Providing friendly and professional face-to-face and telephone customer service.
• Responding to client enquiries and providing accurate and appropriate information.
• Acting as a first point of contact for patients, carers, families and other stakeholders.
• Updating client demographic and contact information.
• Opening and managing service requests.
• Booking and coordinating appointments.
• Scanning, uploading and maintaining documentation within electronic systems.
• Preparing information and documentation for mail-outs.
• Providing general administrative support to clinical and non-clinical staff.
• Assisting with ordering, invoicing and other administrative processes.
• Maintaining accurate and confidential records.
• Prioritising daily workloads and completing tasks within required timeframes.
• Undertaking other administrative duties as required to support the smooth operation of the service.

This position reports to the Service Manager, Integrated Care Services Hunter & Lower Mid North Coast.

About you

We are looking for an enthusiastic and skilled administration professional who demonstrates:

• A friendly and positive attitude.
• Excellent written, verbal and listening communication skills.
• Strong customer service skills and a commitment to patient-centred care.
• The ability to work effectively both independently and as part of a multidisciplinary team.
• Strong organisational skills and the ability to manage competing priorities.
• Flexibility, adaptability and a cooperative approach to the workplace.
• Professionalism and a willingness to accept advice and constructive feedback.
• A supportive and positive approach when working with colleagues.
• Empathy and a non-judgemental approach when interacting with patients and their families.
• The ability to use computer software, electronic medical records and administrative systems accurately and effectively.

Previous experience working in a healthcare or community health environment will be highly regarded.

Support and development

You will be supported to succeed in this role. The successful applicant will receive comprehensive workplace training and support from experienced Level 2 Administration Officers. You will also undertake training in relevant patient management and electronic health record systems.

Our experienced team will provide guidance and encouragement as you develop your skills and confidence, supporting you to progressively work towards independence in the role.

About the team

Taree Community Health is part of Integrated Care Services; Hunter & Lower Mid North Coast. You will be joining a dynamic multidisciplinary team in the Manning area and working closely with a supportive administrative team, skilled clinicians and experienced management.

Our team is committed to providing patient-centred care that supports the health, wellbeing and individual needs of our clients, while ensuring our clinicians have the high-quality administrative support they need to deliver effective healthcare services.

Why join Hunter New England Health?

• Be part of one of the largest and most diverse Local Health Districts in NSW
• Influence digital solutions that directly support patient care and clinical outcomes
• Salary packaging options
• Work collaboratively with passionate clinicians and digital health professionals
• Enjoy career development opportunities within NSW Health
• Make a real difference across a large, complex health service
• Fitness Passport for you and your family

What you’ll be doing

Provide an efficient and effective administrative/clerical service.

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

An eligibility list will be created for future temporary full or part time vacancies.

Casual opportunities may be available for recommended applicants.