Temporary Accommodation Consultant

Control Insurance Solutions Pty Ltd.; Sunshine Coast Regional; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Income protection

Employee discounts

Job summary

Control Insurance Solutions is seeking a Temporary Accommodation Consultant on the Sunshine Coast (Kawana, QLD). The role focuses on supporting Auto & General customers after home claims, coordinating temporary accommodation with care and efficiency, and acting as a reassuring voice and logistical guide for clients in challenging times.

You will be a customer champion, master negotiator, detail dynamo, and process creator, working in an in-office role from Kawana, with a modern lakeside office

Qualifications

• Drives high levels of empathy and customer service for Auto & General customers.
• Strong written and verbal communication skills.
• Excellent attention to detail in managing complex bookings and schedules.
• Natural empathy and commitment to outstanding customer experiences.
• Opportunity to contribute to the creation of new processes in a developing business area.

Responsibilities

• Provide high levels of empathy and exceptional customer service to A&G customers and liaise with internal teams, property managers, and hosts.
• Use negotiation skills to meet customer needs within budgeted allowances.
• Ensure seamless bookings, manage critical dates, and handle invoices and refunds.
• Shape and refine processes for the new CIS service offering, stay flexible and thrive in a changing environment.

Skills

Empathy

Customer Service

Negotiation

Bookings & Scheduling

Attention to detail

Communication

Teamwork

Job description

Control Insurance Solutions – Kawana Waters QLD

Control Insurance Solutions is an innovative start-up business, located on the Sunshine Coast in QLD, providing our customers and partners with insurance-related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customer and the insurance industry's needs. We are passionate and focused on everything we do. We are now seeking talented individuals to join our growing Hire Car team.

The Role:

Are you ready to embrace a brand-new challenge and make a real difference to our customers when they need it most?

As a Temporary Accommodation Consultant, you'll play a crucial role in supporting Auto & General customers following a home claim, managing their temporary accommodation needs with care and efficiency. This is more than just a customer service role; it's a chance to be the reassuring voice and the logistical wizard for customers experiencing a challenging time. Your days will be varied and impactful.

You'll be:

• A Customer Champion: Providing high levels of empathy and exceptional customer service to our A&G customers, as well as liaising with internal teams, property managers, and hosts.
• A Master Negotiator: Utilising your strong negotiation skills to meet customer needs within budgeted allowances.
• A Detail Dynamo: Ensuring seamless bookings, managing critical dates, and proactively handling invoices and refunds.
• A Process Creator: As this is a brand-new service offering for CIS, you'll have the exciting chance to shape and perfect processes, contributing directly to the evolution of the role. You'll need to be flexible, think on your feet, and thrive in a changing environment!

Skills and Experience:

This high-level administration role in a busy environment is perfect for someone who:

• Gets a kick out of solving problems and helping people in their time of need.
• Has professional written and verbal communication skills of the highest standard.
• Possesses high attention to detail and is adept at managing complex bookings and schedules.
• Is naturally empathetic and committed to delivering outstanding customer experiences.
• Enjoys variety and the opportunity to contribute to "role creation" in a developing business area.
• Is based at our Kawana office on the Sunshine Coast (this is an in-office role).
• Modern office, overlooking Lake Kawana.
• Clear role accountabilities and measures of success.
• Exciting start-up environment.
• Be challenged and rewarded as you contribute to our business success.
• Support and guidance as you grow in confidence in your new role.
• Join in a variety of social and community activities.
• Employee discounts on Car, Home, Travel Insurance, and Roadside Assistance.
• Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, and accommodation.
• Income Protection Insurance provided to all employees.

Control Insurance Solutions is part of the Auto and General group of companies which has 8000 employees across 31 offices and over 8.9 million customers worldwide.

Control Insurance Solutions welcomes and values diversity in the workplace.

Temporary Accommodation Consultant • Sunshine Coast, QLD, AU