Temporary Accommodation Consultant

Auto & General; Sunshine Coast Regional; On-site; AUD 60,000 - 75,000; Part time

Benefits offered by this job

Income protection insurance

Employee discounts on Car/Home/Travel

In-office Kawana

Social & community activities

Job summary

Control Insurance Solutions is seeking a Temporary Accommodation Consultant to support Auto & General customers after home claims. You will manage accommodation needs with care, coordinating bookings, dates, invoices, and refunds in a brand-new service offering.

You’ll bring empathy, strong communication, and attention to detail while collaborating with hosts, property managers, and internal teams. This in-office role on the Sunshine Coast offers a dynamic startup environment and opportunities

Qualifications

• Demonstrates high-level empathy and customer service skills.
• Excellent written and verbal communication abilities.
• Strong attention to detail with complex bookings and schedules.
• Able to adapt in a changing startup environment.

Responsibilities

• Provide high levels of empathy and exceptional customer service to A&G customers, liaising with internal teams, property managers, and hosts.
• Coordinate bookings, critical dates, invoices, and refunds to ensure smooth service delivery.
• Liaise with internal teams and external partners to meet customer needs within budgets.
• Shape and refine processes for this brand-new service offering, contributing to the evolution of the role.

Skills

Customer empathy

Negotiation

Booking management

Process development

Job description

Control Insurance Solutions is an innovative start-up business, located on the Sunshine Coast in QLD, providing our customers and partners with insurance-related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customer and the insurance industry’s needs. We are passionate and focused on everything we do. We are now seeking talented individuals to join our growing Hire Car team.

The Role:

Are you ready to embrace a brand-new challenge and make a real difference to our customers when they need it most?

As a Temporary Accommodation Consultant, you'll play a crucial role in supporting Auto & General customers following a home claim, managing their temporary accommodation needs with care and efficiency. This is more than just a customer service role; it's a chance to be the reassuring voice and the logistical wizard for customers experiencing a challenging time. Your days will be varied and impactful.

You’ll be:

• A Customer Champion: Providing high levels of empathy and exceptional customer service to our A&G customers, as well as liaising with internal teams, property managers, and hosts.


• A Master Negotiator: Utilising your strong negotiation skills to meet customer needs within budgeted allowances.


• A Detail Dynamo: Ensuring seamless bookings, managing critical dates, and proactively handling invoices and refunds.


• A Process Creator: As this is a brand-new service offering for CIS, you'll have the exciting chance to shape and perfect processes, contributing directly to the evolution of the role. You’ll need to be flexible, think on your feet, and thrive in a changing environment!

Skills and Experience:

This high-level administration role in a busy environment is perfect for someone who:

• Gets a kick out of solving problems and helping people in their time of need.


• Has professional written and verbal communication skills of the highest standard.


• Possesses high attention to detail and is adept at managing complex bookings and schedules.


• Is naturally empathetic and committed to delivering outstanding customer experiences.


• Enjoys variety and the opportunity to contribute to \"role creation\" in a developing business area.


• Is based at our Kawana office on the Sunshine Coast (this is an in-office role).


• Modern office, overlooking Lake Kawana.


• Clear role accountabilities and measures of success.


• Exciting start-up environment.


• Be challenged and rewarded as you contribute to our business success.


• Support and guidance as you grow in confidence in your new role.


• Join in a variety of social and community activities.


• Employee discounts on Car, Home, Travel Insurance, and Roadside Assistance.


• Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, and accommodation.


• Income Protection Insurance provided to all employees.

Control Insurance Solutions is part of the Auto and General group of companies which has 8000 employees across 31 offices and over 8.9 million customers worldwide.

Control Insurance Solutions welcomes and values diversity in the workplace.