Telstra Retail: Customer Service & Sales Consultant Brisbane (Morayfield)

Telstra Corporation; Brisbane; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

30% Telstra discounts

16 weeks paid parental leave

Telstra Extra Day Off

Flexible working hours

Training & development programs

Monthly rewards

Job summary

Telstra in Australia is seeking a Retail Sales Consultant to deliver outstanding customer experiences in-store. You will help customers find the right products and services, stay current with the latest gadgets, and work with the team to achieve store goals and KPIs while providing a warm, welcoming customer journey.

The role emphasizes communication, problem solving, and a proactive sales approach, with generous benefits and flexible leave options to support work-life balance.

Qualifications

• Excellent communication with customers and colleagues.
• Ability to tailor solutions to individual needs.
• Strong drive to meet and exceed sales targets.
• Willingness to learn about products and services.
• Positive, can-do attitude during busy periods.
• Experience with customers in-store is a plus, training provided.

Responsibilities

• Deliver exceptional customer experiences by guiding product choices and services.
• Stay up-to-date with Telstra offerings to provide informed guidance.
• Meet or exceed sales targets and KPIs through consultative selling.
• Collaborate with team to maintain a welcoming and productive store environment.

Skills

Great communication

Solution oriented

Sales drive

Learning mindset

Resilience & positivity

Customer facing experience

Job description

Job Description

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in‑store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

What You’ll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go‑To Tech Expert: Stay up‑to‑date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits

• Full Time Annual Fixed Remuneration: $73,550.00 per year
• Part Time Hourly Rate: $34.36 per hour
• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution‑Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‑do attitude, even when things get busy.
• Customer‑Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

We’re proud of our diverse and inclusive team where everyone’s unique perspective is valued and respected. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.