Telstra Retail: Customer Service & Sales Consultant BRISBANE (Capalaba &Victoria Point)

Telstra Corporation; Brisbane; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

16 weeks paid parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood Donor Leave

4 weeks additional leave

Job summary

Telstra Retail is hiring a Customer Service & Sales Consultant in Brisbane (Capalaba & Victoria Point). You’ll provide outstanding in-store customer experiences, match customers with the right Telstra solutions, and contribute to a collaborative team focused on sales goals.

Join an iconic Aussie brand with strong benefits and opportunities for growth. This role emphasizes exceptional service, product knowledge, and a positive, customer-first approach.

Qualifications

• Excellent communication skills with customers in a retail setting.
• Ability to tailor solutions to individual customer needs.
• Proven motivation to meet and exceed sales targets and KPIs.
• Willingness to learn about Telstra products and services.
• Positive, resilient attitude in a fast-paced environment.
• Experience interacting directly with customers is a plus.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right Telstra products and services.
• Be the go-to tech expert, staying up-to-date on gadgets and services.
• Use consultative selling to meet and exceed sales targets and KPIs.
• Collaborate with your team to create a welcoming, supportive store environment.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Employment Type

Permanent

Closing Date

22 Nov 2026 11:59pm

Job Title

Telstra Retail: Customer Service & Sales Consultant BRISBANE (Capalaba & Victoria Point)

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• Capalaba
• Victoria Point

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Full Time Annual Fixed Remuneration: $73,550.00 per year *

*Junior Rates apply for those under 20 years of age.

*Penalty rates are as follows:Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.*12% superannuation included

• Part Time Hourly Rate: $34.36 per hour

*Junior rates apply for those under 20 years of age.

*Penalty rates are as follows:Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.

• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‑do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

Join Us at Telstra Retail:

When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!