Hybrid Customer Service & Sales Associate

The Good Guys; Morayfield; In loco; AUD 66.000 - 81.000; Tempo pieno

Vantaggi offerti da questo lavoro

Telstra discounts

Superannuation 12%

Parental leave (16 weeks)

Flexible hours

Training & growth

Recognition programs

Inclusive culture

Descrizione del lavoro

Telstra Retail Morayfield is seeking a Full Time Customer Service & Sales Consultant to join our iconic Australian brand. You will help customers choose products, activate services, and troubleshoot basic issues, providing a memorable in-store experience.

You’ll stay informed on the latest devices and plans, use consultative selling to meet targets, and collaborate with teammates to support store performance and customer satisfaction.

Competenze

• Excellent communication with customers to understand needs.
• Ability to translate tech features into simple benefits.
• Proactive in meeting and exceeding sales KPIs.
• Adaptable and eager to learn new products.

Mansioni

• Deliver exceptional customer experiences in-store.
• Assist customers with product selection and activation.
• Troubleshoot basic issues and resolve queries.
• Collaborate with team to achieve store goals.

Conoscenze

Communication

Solution-oriented

Sales

Learning

Resilience

Customer-facing Experience

Descrizione del lavoro

Telstra Retail: Full Time Customer Service & Sales Consultant MORAYFIELD

Employment Type Permanent

Closing Date 3 Dec :59pm

Job Title Telstra Retail: Full Time Customer Service & Sales Consultant MORAYFIELD

Job Summary As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Annual Fixed Remuneration: $73,550 per year *

*Junior Rates apply for those under 20 years of age.

• Plus 12% Superannuation

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is It You We’re Looking For?

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.