Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Telstra; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Parental leave

Learning programs

Flexible hours

Recognition programs

Job summary

Telstra is hiring a Retail Customer Service & Sales Consultant across multiple Brisbane locations. You will guide customers to the right tech solutions, become the go-to expert on devices and services, and contribute to a high-energy team focused on delivering memorable shopping experiences.

This role emphasizes selling skills, customer care, and product knowledge in a dynamic retail setting. You’ll join a team that rewards initiative, offers generous discounts, flexible hours, and learning

Qualifications

• Excellent communication and customer service skills.
• Ability to learn Telstra products and services quickly.
• Proven or potential sales-driven mindset to hit KPIs.
• Comfort working with a team in a busy store environment.

Responsibilities

• Assist customers with product selections and services.
• Stay up-to-date on Telstra offerings and promotions.
• Aim to meet or exceed sales targets and KPIs.
• Create a welcoming, helpful store atmosphere and collaborate with colleagues.

Skills

Communication

Sales mindset

Customer service

Teamwork

Tools

Point-of-sale system

Job description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company-we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store-you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• BRISBANE ICON
• MT GRAVATT
• TOOWONG
• INDOOROOPILLY
• CARINDALE
• BEENLEIGH
• CAPALABA
• SUNNYBANK
• VICTORIA POINT
• BROWN PLAINS
• LOGANHOLME
• JIMBOOMBA
• BRIBIE ISLAND
• MORAYFIELD
• NORTH LAKES
• STRATHPINE
• CHERMSIDE
• BROOKESIDE

What You'll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary And Benefits

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave-do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!

Join Us At Telstra Retail

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!