Telephony Ops Specialist — Fintech Growth & Campaigns

Valiant Finance; Sydney; Hybrid; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid working model

Office in Surry Hills

Team social events

Zusammenfassung

Valiant Finance is seeking a Biz Ops Specialist to own the telephony ecosystem, campaign execution, and system administration from its Surry Hills office with hybrid work options. You’ll work on IVR, routing, and AI agent integration while using data to optimise contact strategies and campaign performance.

The role suits IT support or junior analyst backgrounds, with mentorship and training in Genesys and telephony operations.

Qualifikationen

• Experience in IT support or junior analyst/operations with systems focus.
• Comfort with data and metrics to drive decisions.
• Interest in telephony, routing logic, and platform configurations.

Aufgaben

• Own day-to-day telephony system administration, including configuration and access management.
• Design, track, and execute telephony campaigns to optimise contact strategy.
• Work with IVR, call routing, and AI agent integration rollout.
• Support and monitor campaign performance and data-driven improvements.
• Oversee corporate mobile operations and device fleet management.
• Improve operational processes and ensure compliance.

Kenntnisse

IT support

Data analysis

Systems administration

Telephony concepts

Tools

Genesys

Jobbeschreibung

Valiant Finance is seeking a Biz Ops Specialist to own the telephony ecosystem, campaign execution, and system administration from its Surry Hills office with hybrid work options. You’ll work on IVR, routing, and AI agent integration while using data to optimise contact strategies and campaign performance.

The role suits IT support or junior analyst backgrounds, with mentorship and training in Genesys and telephony operations.