BizOps Specialist

Valiant Finance; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Valiant is seeking a Biz Ops Specialist to own our telephony ecosystem, contact infrastructure, and campaign execution. You will learn the platform and apply curiosity and problem-solving to understand how systems and data connect, growing into managing telephony architecture and AI agent deployment.

You will support setup, tracking, and execution of telephony campaigns, use performance data to optimise contact strategy, and contribute to day-to-day system administration.

Qualifications

• Experience in IT support or junior operations with interest in systems and processes.
• Hands-on exposure to contact centre platforms is a bonus, not required.
• Comfortable with numbers and turning data into decisions.
• Able to understand how permissions, routing, and configurations fit together.

Responsibilities

• Support the setup, design, tracking, and execution of telephony campaigns and optimise contact rates.
• Work with call routing logic and assist deploying AI agents as they roll out.
• Own day-to-day telephony system administration and platform configuration.
• Oversee IVR management, phone number allocation, campaign setup, and tickets.
• Manage corporate mobile operations, including SIM provisioning and device fleet management.

Skills

IT support

Systems administration

Data analysis

Tools

Genesys

Job description

We're looking for a Biz Ops Specialist to take ownership of our telephony ecosystem, contact infrastructure, and campaign execution. This is a genuine specialisation pathway: we'll teach you the platform, and you bring the curiosity, problem-solving instincts, and appetite to dig into how systems and data connect. You'll grow into managing our telephony architecture — from IVR flows and call routing to AI agent implementation — while building a data-driven mindset to evaluate campaign performance and guide smart decisions on contact strategy.

Key responsibilities

Support the setup, design, tracking, and execution of telephony campaigns, learning to use performance data to optimise contact rates and campaign strategy

Get hands-on with call routing logic, and help deploy, test, and monitor AI agents as they roll out

Own day-to-day telephony system administration — platform configuration, user access management, queue structures, skill mappings, and schedule updates — keeping every contact channel running smoothly

Take charge of IVR management, phone number allocation, campaign setup, and internal telephony platform support tickets

Oversee corporate mobile operations, including Vodafone SIM card provisioning and device fleet management

Help optimise Valiant's day-to-day operational processes — workforce management, telephony routing, and ACMA compliance

About you

Experience in IT support (Level 1/2 helpdesk, service desk, systems administration) or a junior analyst/operations background with a genuine interest in systems and process

Hands-on exposure to Genesys or similar contact centre platforms is a bonus, not a requirement

Comfortable with numbers and metrics, and excited to learn how to turn call data and campaign performance into decisions

Like understanding how the pieces fit together — user permissions, routing logic, configurations — and not afraid to dig into a platform you haven't used before

Patient approach, clear communication skills, and a knack for explaining complex technology in plain language

Good habits around documentation, ticket hygiene, and following established processes

Ability to juggle competing requests, prioritise sensibly, and know when to elevate issues

Embody a collaborative approach and get things done efficiently, without compromising quality

About us

Valiant is an innovative, award-winning platform connecting Australian business owners with the finance they need to achieve their goals. With pioneering tech, a diverse lending panel, and a talented team, we've revolutionised the business lending game. We work with over 90 leading lenders to wow our clients with a seamless experience, from their initial enquiry through to settling funds. We have a strong growth agenda and are always looking for top talent to join the pursuit of our vision to unleash the economic potential of every idea.

Ongoing training, development, and professional educational support — including structured onboarding into Genesys and telephony operations

Work alongside an inclusive, passionate, and supportive team

Weekly Friday drinks, monthly catch-ups, and big quarterly events

Fun, open-plan, pup-friendly office space located in the heart of Surry Hills, steps away from top cafes and restaurants

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