Telephonist/Receptionist

St Vincent's Health Australia; Sydney; On-site; AUD 69,000 - 73,000; Full time

Benefits offered by this job

Competitive pay

Salary packaging

NSW Health Mobility

World-Class precinct

Study opportunities

Health & wellbeing benefits

Job summary

St Vincent’s Public Hospital in Sydney is seeking a Telephonist/Receptionist to welcome patients and staff, manage the hospital switchboard, and handle enquiries with compassion across a 7-day rotating roster.

You will respond confidently in emergencies, coordinate with security and crisis teams, maintain directories and rostering systems, and provide a calm, professional patient experience at the Sacred Heart Reception.

Qualifications

• Switchboard/contact centre or receptionist experience preferred.
• Proficient in handling calls and enquiries with professionalism.
• Ability to stay calm and professional in high-stress situations.

Responsibilities

• Greet callers and direct calls at the hospital switchboard.
• Respond to emergencies and coordinate with security/mental health teams as needed.
• Maintain and update medical rosters, directories and administrative systems.

Skills

Switchboard experience

Receptionist experience

Emergency response

Communication skills

Job description

Job Description

Role title: Telephonist/Receptionist Role type: Permanent full time Role grade: Telephonist Level 2 (Year1-3) Department and location: Switchboard, St Vincent’s Public Hospital, Sydney Salary: $69,272.27 - $ 72,870.50 +super + salary packaging

About the role

Be the friendly, professional Voice and Face of St Vincent’s Hospital, welcoming and assisting patients, staff, and the public over the phone. Take charge in urgent situations, responding confidently to emergencies, contacting the Mental Health Crisis Team, and liaising with Security when needed. Provide compassionate support to callers experiencing distress, including challenges with drugs, alcohol, or mental health issues. Keep critical hospital Switchboard operations running smoothly by managing and updating medical rosters, directories, and administrative systems. Enjoy a dynamic, 7-day rotating roster that may include day, evening, overnight shifts, with your main focus as Sacred Heart Receptionist (7:00 am – 8:30 pm daily).

About you

Experienced and confident in challenging environments, with the ability to respond quickly and effectively in emergency situations. Switchboard/contact centre or receptionist experience highly regarded, with strong skills in managing calls and enquiries professionally. Excellent communication skills, both oral and written, with the ability to manage difficult situations and provide exceptional patient service independently. Decision-makers under pressure, able to implement emergency procedures accurately and maintain calm in high-stress situations. Professional and adaptable, well-presented with the ability to engage with staff, patients, and the public, and flexible to work night shifts as part of a rotating roster.

What we can offer you

• Exceptional Rewards: Competitive pay and not-for-profit salary packaging to maximise your income
• Seamless NSW Health Mobility: Smooth transfer of your qualifying service and leave entitlements
• World-Class: Be part of a renowned precinct alongside the Garvan & Victor Chang institutes
• Excellence: Premier heart/lung transplant program, advanced robotics, & pioneering HIV/AIDS initiatives
• Cutting-Edge Oncology: Deliver advanced cancer care and trials at the renowned Kinghorn Cancer Centre
• Community: Support vital programs for First Nations, homelessness, mental health, & drug and alcohol care
• Professional Advancement: Accelerate your career with study leave and Curran Foundation scholarships
• Health & Wellbeing: Fitness Passport, discounted private health, & cultural recognitions and celebrations

Sponsorship / work rights for Australia

Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.

Equal opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. As part of our commitment to reconciliation, we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community.

Reconciliation Action Plan

Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail] View Reconciliation Action Plan Code of Conduct: View Code of Conduct

Company background

St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities. The St Vincent’s family comprises 22,000 outstanding nurses, researchers, cooks, doctors, executives, administrators, cleaners, volunteers and more.