Telephone Customer Service ConsultantOn-Site

Nixil Pty; Brisbane; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Structured training

Brisbane office

Job summary

Nixil Information and Communications Technology Consulting is seeking an entry-level Telephone Customer Service Consultant for our Brisbane office. No experience required; full training is provided and you will join a busy queue-focused role handling broker inquiries with accuracy and courtesy.

You will learn to issue conditional approvals on broker applications, using Excel daily, and develop professional communication with finance brokers while contributing to a scalable, customer-focused

Qualifications

• Working Excel skills and strong attention to detail.
• Clear phone and email manner; confident communication with brokers.
• Able to work a daily queue to completion.

Responsibilities

• Assess broker applications against credit policy using bank data, trading history and turnover.
• Issue conditional approvals within same-day service standard.
• Chase missing information and keep files moving.
• Work in Excel daily, building and checking your own calculations.
• Talk to brokers by phone and email with clear, straight answers.
• Keep the CRM and scenario register accurate.

Skills

Attention to detail

Communication skills

Queue management

Willingness to learn

Tools

Excel

Job description

Telephone Customer Service ConsultantOn-Site

$60,000 - $70,000 a year

Full time

No experience required

2mo ago , from Nixil Information and Communications Technology Consulting

Level: Entry level. Full training provided.

Must have: Working Excel, strong attention to detail, clear phone and email manner, able to work a daily queue to completion.

Nice to have: Any exposure to finance, or finance study.

In one line: A focused, numerate person who will learn to issue conditional approvals on broker applications.

BiiGGA is an Australian working capital lender and part of the Attvest Group. We fund established Australian businesses from $10,000 to $500,000, same day, direct and through a growing national broker channel.

We are looking for a Scenario Analyst to join our Brisbane office. You will assess applications that come to us from finance brokers and issue conditional approvals. You do not need lending experience. You need good Excel, a careful eye and the willingness to learn credit properly. We will teach you the rest.

What you will do

• Assess broker applications against our credit policy using bank data, trading history and turnover
• Issue conditional approvals within our same day service standard
• Chase missing information and keep files moving
• Work in Excel every day, building and checking your own workings
• Talk to brokers on the phone and by email with clear, straight answers
• Keep the CRM and scenario register accurate

What we are looking for

• Working Excel skills.
• Attention to detail.
• Focus and follow-through. This is a queue role and you will finish the list.
• Confident, professional communication with brokers who fund deals for a living.
• A real appetite to learn.

What is on offer

• $60,000 to $70,000 TEC including superannuation
• Permanent full time, Monday to Friday 8.30am to 5.00pm, Eight Mile Plains office
• Structured training from people doing it every day
• A visible seat in a scaling business, with a clear pathway into credit or sales
• The stability and pace of a scale-up

Applicants must have full Australian working rights.