Telco Solutions Coordinator - Voice & Data

Aussie Broadband; Greater Dandenong; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Internet discount

Mobile discount

Fitness Passport

Employee Assistance Program

Merch allowance

Job summary

Aussie Broadband is seeking a Customer Solutions Coordinator to bridge customers and internal teams, ensuring seamless delivery of voice and data solutions. This permanent role emphasizes service delivery, stakeholder management, and strong organisation across projects.

You will coordinate with customers, sales, and technical experts to ensure solutions are delivered with care, manage contracts and SLAs, and oversee service delivery with suppliers and partners.

Qualifications

• Three years of proven customer service experience.

Responsibilities

• Coordinating customer solutions and ensuring successful delivery.
• Assisting with procurement and logistics to keep projects on track.
• Managing customer contracts and Service Level Agreements.
• Performing quality checks after implementation to maintain high standards.
• Responding to inbound calls and enquiries with empathy and clarity.
• Handling orders and liaising with management to resolve issues promptly.
• Working with wholesale suppliers to troubleshoot and resolve order challenges.
• Maintaining accurate records and data entry.

Job description

Aussie Broadband is seeking a Customer Solutions Coordinator to bridge customers and internal teams, ensuring seamless delivery of voice and data solutions. This permanent role emphasizes service delivery, stakeholder management, and strong organisation across projects.

You will coordinate with customers, sales, and technical experts to ensure solutions are delivered with care, manage contracts and SLAs, and oversee service delivery with suppliers and partners.