Hybrid Telco Project Lead – Customer Solutions

Aussie Broadband; Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Parental leave

Internet discount

Mobile discount

Fitness membership

Flexible work

EAP

Staff discounts

Rewards program

Training & development

Job summary

Aussie Broadband is a leading Australian telco dedicated to exceptional customer experiences. The Customer Solutions Project Manager will drive Cloud and Network projects, align cross-functional teams, and manage stakeholder relationships from planning through completion.

The role is permanent, full-time with flexible hybrid working. You will oversee end-to-end delivery, ensure schedule and budget adherence, and contribute to PMO planning while advancing customer service excellence.

Qualifications

• Understanding of the Telco industry.
• Project Management expertise with PRINCE2, AGILE, PMBOK, and MS Project.
• Minimum 3 years' experience in a similar role within telco or ISP.
• Proven track record in delivering projects on time and within budget.
• Passion for exceeding customer expectations.
• Ability to foster positive relationships with internal teams and suppliers.
• Thrives in a dynamic environment with agility, decisiveness, collaboration and clear communication.

Responsibilities

• Manage projects using best practice methodologies.
• Conduct kick-off meetings for new projects, understand context and prepare business cases.
• Coordinate end-to-end delivery, including procurement, ensuring tasks meet timeframes and budget.
• Provide regular and accurate status updates to stakeholders.
• Collaborate with stakeholders to enhance service delivery.
• Manage project team availability and escalate when additional resources are needed.
• Maintain records of customer interactions and feed back for development and training.
• Contribute to operational and strategic planning of the Customer Solutions PMO.

Skills

Telco know-how

PM methodologies

Stakeholder management

Agile

Communications

Tools

MS Project

Job description

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.We'reproud to have been named one of Australia's Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services,operatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure.

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

About the Role

At Aussie Broadband, we're passionate about delivering exceptional experiences for our customers.

As our Customer Solutions Project Manager, you'll oversee the successful delivery of Cloud and Network projects, bringing teams together, managing key stakeholder relationships, and ensuring projects are delivered smoothly from planning through to completion.

This is a permanent full-time role with flexible hybrid working.

What You'll Do

• Manage projects using best practice methodologies.
• Conduct kick-off meetings for new projects, understanding context and preparing business cases.
• Coordinate end-to-end delivery, including procurement, ensuring tasks meet timeframes and budget.
• Provide regular and accurate status updates to stakeholders.
• Collaborate with stakeholders to enhance service delivery.
• Manage project team availability, identifying additional resource needs and escalating when necessary.
• Maintain records of customer interactions and provide feedback on team members for consideration and inclusion in their development and training plans.
• Contribute to the operational and strategic planning processes of the Customer Solutions PMO.

What You'll Bring

To be successful in this role you will have:

• Understanding of the Telco industry.
• Project Management expertise with methodologies like PRINCE2, AGILE, PMBOK, and MS Project.
• Minimum 3 years' experience in a similar role within telco or ISP.
• Proven track record in managing projects meeting schedule, budget, and key performance metrics.
• Passion for exceeding customer expectations.
• Demonstrated ability to foster positive relationships with internal teams and suppliers.
• Thrives in a dynamic environment, showcasing agility, decisiveness, collaboration, and effective communication.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements
• Employee Assistance Program (EAP)
• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth

Ready to Join?

Hit the apply button to submit your application and our team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

For questions, reach out to *******@team.aussiebroadband.com.au. Just note that all applications must be submitted via the job link.

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