Telco Customer Service

Aussie Broadband Limited; City of Melbourne; On-site; AUD 20,000 - 29,000; Part time

Benefits offered by this job

Discounted internet

20% mobile discount

Fitness Passport

Flexible working arrangements

Employee Assistance Program

Discounts with Specsavers

Monthly rewards & recognition

Job summary

Aussie Broadband Limited is seeking a Customer Service and Sales Representative to support customers with accounts and technical inquiries across multiple channels. The role emphasizes empathy, clear communication, and following privacy guidelines, while maintaining service standards.

You will work a minimum of 3 days per week and 15 hours weekly, up to 25 hours, Monday to Friday, with learning opportunities in a telco environment.

Qualifications

• Creating positive customer experiences while meeting service standards.
• Supporting customers with account and technical enquiries across multiple channels.
• Managing calls with care and attention.
• Gently troubleshooting non‑service‑related issues.
• Navigating challenging conversations professionally and escalating when needed.
• Following supportive help desk processes, account procedures, and privacy guidelines.

Responsibilities

• In this role, you will work a minimum of 3 days per week and 15 hours per week, with a maximum of 25 rostered hours per week Monday to Friday.
• An interest in learning about the telco industry (experience is helpful but not essential).
• A genuine curiosity about IT and technology.
• A background in accounts or customer service.
• Confident computer skills and comfort with basic data entry.
• Warm, clear communication with a collaborative, empathetic approach.

Skills

Customer service

Data entry

Communication

Problem solving

IT literacy

Collaborative approach

Job description

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.We'reproud to have been named one of Australia's Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services,operatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure.

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

What You'll Do

In this role, you will worka minimum of 3 days per week and 15 hours per week, with a maximum of 25 rostered hours per week Monday to Friday.

An interest in learning about the telco industry (experience is helpful but not essential)

A genuine curiosity about IT and technology

A background in accounts or customer service

Confident computer skills and comfort with basic data entry

Warm, clear communication with a collaborative, empathetic approach

What You'll Bring

Creating positive customer experiences while meeting service standards

Supporting customers with account and technical enquiries across multiple channels

Managing calls with care and attention

Gently troubleshooting non‑service‑related issues

Navigating challenging conversations professionally and escalating when needed

Following supportive help desk processes, account procedures, and privacy guidelines

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

Discounted internet up to the value of $109 per month

20% off Mobile services

Fitness Passport for access to multiple gyms and pools across Australia

Flexible working arrangements

Employee Assistance Program (EAP)

Discounts with Specsavers, HCF, and many more

Monthly rewards and recognition

Internal training and development resources to support your career growth

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

Hirer responsiveness Salary match Number of applicants

Aussie Broadband is a regional-based internet service provider now challenging the larger carriers with our quality network and all-Australian service.

When our staff talk about why they work here, they speak most about great people. And they mean both the people they work with, and the people they work for – our customers. They also love our values and how strongly they play out in our day-to-day roles:

Don’t be ordinary, be awesome

Think big

No bull

Be good to people

Have fun

We’re big on inclusion and in 2017, we were listed in the top 100 Great Places to Work. We talk straight, we work hard, and we have fun. We’re small, we’re Australian-owned and we’re completely Australian-based.

Aussie Broadband is a regional-based internet service provider now challenging the larger carriers with our quality network and all-Australian service.

When our staff talk about why they work here, they speak most about great people. And they mean both the people they work with, and the people they work for – our customers. They also love our values and how strongly they play out in our day-to-day roles:

Don’t be ordinary, be awesome

Think big

No bull

Be good to people

Have fun

We’re big on inclusion and in 2017, we were listed in the top 100 Great Places to Work. We talk straight, we work hard, and we have fun. We’re small, we’re Australian-owned and we’re completely Australian-based.

Customer Service and Sales Representative

Harmor Services

1d ago

Customer Experience Support Team Member (Full-Time)

Dineamic Australia Pty Ltd

Keysborough, Melbourne VIC

2d ago

Customer Service Co-Odrinator

Air Maintenance

2d ago

Researching careers? Find all the information and tips you need on career advice.