Customer Solutions Project Manager

Aussie Broadband; City of Brisbane; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Parental leave (26 weeks)

Internet discount up to $109/mo

Mobile service discount 20%

Fitness Passport

Flexible working arrangements

Employee Assistance Program (EAP)

Staff discounts with partners

Merch allowance

Job summary

Aussie Broadband is seeking a Project Manager to drive end-to-end delivery of customer solutions in a flexible hybrid environment. You will coordinate procurement, lead project governance, and ensure projects meet timelines and budgets.

The role emphasizes stakeholder engagement, cross-team collaboration, and continuous improvement within a dynamic Telco/ISP setting. Excellent communication and problem-solving are essential.

Qualifications

• Experience managing projects in the Telco/ISP space.
• Proven ability to deliver end-to-end project delivery within timeframes and budget.
• Strong stakeholder management and communication skills.

Responsibilities

• Manage projects using best practice methodologies.
• Conduct kick-off meetings for new projects, understanding context and preparing business cases.
• Coordinate end-to-end delivery, including procurement, ensuring tasks meet timeframes and budget.
• Provide regular and accurate status updates to stakeholders.
• Collaborate with stakeholders to enhance service delivery.
• Manage project team availability, identifying additional resource needs and escalating when necessary.
• Maintain records of customer interactions and provide feedback on team members for development and training plans.
• Contribute to operational and strategic planning processes of the Customer Solutions PMO.

Skills

Telco industry understanding

Project management

Stakeholder collaboration

Tools

PRINCE2

AGILE

PMBOK

MS Project

Job description

About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that'sthe Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.We'reproud to have been named one of Australia's Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services,operatestwo Tier 1 voice providers inAustraliaand ownsfibreinfrastructure.

Our culture is built on five values that guide everything we do:

• Don'tbe ordinary, be awesome


• Think BIG


• Nobullsh*t


• Be good to people


• Have fun

About The Role

At Aussie Broadband, we're passionate about delivering exceptional experiences for our customers.

This is a permanent full-time role with flexible hybrid working.

What You'll Do

• Manage projects using best practice methodologies.


• Conduct kick-off meetings for new projects, understanding context and preparing business cases.


• Coordinate end-to-end delivery, including procurement, ensuring tasks meet timeframes and budget.


• Provide regular and accurate status updates to stakeholders.


• Collaborate with stakeholders to enhance service delivery.


• Manage project team availability, identifying additional resource needs and escalating when necessary.


• Maintain records of customer interactions and provide feedback on team members for consideration and inclusion in their development and training plans.


• Contribute to the operational and strategic planning processes of the Customer Solutions PMO.

What You'll Bring

• Understanding of the Telco industry.


• Project Management expertise with methodologies like PRINCE2, AGILE, PMBOK, and MS Project.


• Minimum 3 years' experience in a similar role within telco or ISP.


• Proven track record in managing projects meeting schedule, budget, and key performance metrics.


• Passion for exceeding customer expectations.


• Demonstrated ability to foster positive relationships with internal teams and suppliers.


• Thrives in a dynamic environment, showcasing agility, decisiveness, collaboration, and effective communication.

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)


• Discounted internet up to the value of $109 per month


• 20% off Mobile services


• Fitness Passport for access to multiple gyms and pools across Australia


• Flexible working arrangements


• Employee Assistance Program (EAP)


• Discounts with Specsavers, HCF, and many more


• Monthly rewards and recognition


• Internal training and development resources to support your career growth


• Yearly Aussie merch allowance